Lead, IT Governance and Communications

6 days ago

Pioneer, Singapore Nanyang Technological University Full time $120,000 - $180,000 per year

Nanyang Technological University (NTU) Centre for IT Services (CITS) seeks an experienced and dynamic Manager to lead IT Project Governance and Communication Strategy.  The position also requires supporting the ITSM Process Leads in achieving ISO20000 certification.

This role offers a pivotal opportunity to shape the overall IT Governance framework and elevate CITS's communications capabilities.

Responsibilities:

IT Project Governance

  • Oversee and optimize the IT project portfolio, ensuring alignment with organizational strategic goals.
  • Define, track, and report on key performance indicators (KPIs) and metrics for overall project portfolio performance.
  • Provide clear, data-driven insights (e.g., top 10 project dashboards) to IT management for informed decision-making.
  • Establish and refine project management frameworks and methodologies.
  • Provide essential support and guidance to project teams (e.g., process training) to ensure adherence to established frameworks.
  • Championing a culture of continuous learning and improvement through structured post-implementation reviews, driving better future project outcomes.

ITSM Governance

  • Support the ITSM lead in achieving annual ISO 20000 certification.
  • Develop and maintain IT Service Management (ITSM) policies and process documents in compliance with ISO 20000.
  • Plan and coordinate annual internal and external audits for ISO 20000 certification.
  • Monitor and report on ITSM performance (such as Change Management) using dashboards.
  • Collaborate with the ServiceNow platform team to implement approved ITSM processes.
  • Design and maintain the Configuration Item (CI) model for all core IT services.
  • Administer the Configuration Management Database (CMDB) for the CI service model in ServiceNow.

IT Communications

  • Develop the IT Communications Strategy.
  • Manage change communications, partnering with Directors to effectively convey plans and highlight achievements to stakeholders.
  • Oversee internal communications, including drafting, curating, and meticulously reviewing all content, such as management reports.
  • Support CIOs on all external communication initiatives.
  • Cultivate and sustain a strong social media presence for the department.
  • Strengthen the NTU CITS brand identity both within the university and the broader IT community.

Requirements:

  • Degree in Computer Science, Computer Engineering, Software Engineering or related disciplines.
  • Minimally 8 years of relevant IT experience, with a focus on IT Governance and PMO.
  • Experience in Project Management, Change Management and Management Reporting.
  • Certified in ITIL, ISO 20000 or PMP is desired.
  • Knowledge of ServiceNow tool is a plus.
  • Excellent interpersonal and stakeholders' management skills.
  • Ability to think critically and to facilitate, influence and collaborate effectively across teams.
  • Exceptional communication and presentation skills.
  • Strong analytical, critical thinking and problem-solving skills.
  • Able to work independently and in cross-functional teams.

We regret that only shortlisted candidates will be notified.

  • Senior Assistant Director, Communications

    2 days ago

    Pioneer, Singapore Nanyang Technological University Full time

    The College of Humanities, Arts, and Social Sciences (CoHASS) at Nanyang Technological University (NTU) is seeking a forward-thinking and experienced communications professional to lead its newly established College Communications team. As the Senior Assistant Director, you will play a pivotal role in shaping and executing integrated communications plans...

  • Quality Assurance Lead

    1 week ago

    Pioneer, Singapore Sodexo Singapore Pte Ltd Full time $90,000 - $120,000 per year

    Working Location : PioneerWorking hours : Mondays to Fridays, 8am to 5pm §   Lead quality and compliance activities e.g. direct all resources, set objectives, work as the SPOC for client, deliver quality tasks and report on performance directly to the Global QA Director.§   Ensure compliance of services to relevant GxP regulations.§   Review QMS...

  • Manager, Change Communications

    4 days ago

    Pioneer, Singapore Nanyang Technological University Full time $80,000 - $120,000 per year

    The Change Management team is a small, focused unit supporting selected strategic initiatives led by the Student and Academic Services Department (SASD), with a key portfolio in the Student Management System (SMS). These projects impact students, staff, and faculty across NTU, and the team provides both advisory support and hands-on change communications for...

  • Lecturer / Senior Lecturer in Communication Management

    15 hours ago

    Pioneer, Singapore Nanyang Technological University Full time

    The Nanyang Business School (NBS) at Nanyang Technological University (NTU) invites new applications for a lecturer/senior lecturer faculty position in Communication Management.Job Description:Responsibilities include teaching, curriculum development and course administration for undergraduate and graduate communication management courses. Involvement in...

  • Lead, Student Care

    6 days ago

    Pioneer, Singapore Nanyang Technological University Full time $80,000 - $120,000 per year

    The School of Materials Science and Engineering (MSE) at Nanyang Technological University (NTU) has transformed into a global leader in Materials Engineering, offering cutting-edge education and world-class research. Recognised as a premier institution for research, MSE collaborates with top universities, multinational corporations, and R&D institutions...

  • Operations Team Lead– Logistics

    6 days ago

    Pioneer, Singapore Private Advertiser Full time $90,000 - $120,000 per year

    We are seeking a proactive and detail-oriented Operations Supervisor to oversee our delivery operations. This pivotal role involves coordinating daily logistics, ensuring timely and accurate distribution of goods, managing vehicle utilization, and providing leadership to our team of delivery drivers. As the central liaison between our delivery personnel, and...

  • Senior Assistant Director, Examinations, Central Administration

    4 days ago

    Pioneer, Singapore Nanyang Technological University Full time $90,000 - $120,000 per year

    The Office of Academic Services plays a key role in advancing the University's educational goals through implementing and administering the academic policies established by the University's academic body. We provide academic services for students from the time of their matriculation to their graduation.Reporting to the Director of Office of Academic...

  • Manager, Technology

    4 days ago

    Pioneer, Singapore Nanyang Technological University Full time $120,000 - $180,000 per year

    The Office of Academic Services (OAS) plays a key role in advancing the University's educational goals and supporting the provision and governance of academic learning in NTU. We provide the end-to-end academic services from the time of their matriculation to their graduation, creating positive impacts on the academic journey of all 33,000 undergraduate and...

  • Finance / Accounts Executive (AR / Government Ind)

    15 hours ago

    Pioneer, Singapore Corestaff Pte Ltd Full time $40,000 - $120,000 per year

    Job SummaryManaging accounts payable, accounts receivable, billing, vendor invoicing, and other accounting tasks. The role includes handling month-end and year-end closing, audit preparation, reporting, debt collection, payment processing, and participating in finance projects and process improvements.Key ResponsibilitiesHandle accounts payable/receivable,...

  • Senior Assistant Director

    6 days ago

    Pioneer, Singapore Nanyang Technological University Full time $120,000 - $200,000 per year

    Nanyang Technological University (NTU) Centre for IT Services (CITS) is searching for a highly experienced and strategic individual to join our dynamic team. If you're a seasoned IT professional with a passion for shaping the future of technology, we invite you to take on a pivotal role in driving our IT strategic planning, enterprise architecture, and...