Lead, Student Care

6 days ago

Pioneer, Singapore Nanyang Technological University Full time $80,000 - $120,000 per year

The School of Materials Science and Engineering (MSE) at Nanyang Technological University (NTU) has transformed into a global leader in Materials Engineering, offering cutting-edge education and world-class research. Recognised as a premier institution for research, MSE collaborates with top universities, multinational corporations, and R&D institutions worldwide. Since 1991, NTU MSE has led the way in advancing materials engineering, and today, it stands as one of the largest and most influential schools in the field. Our commitment to providing an integrated science-driven, and application-oriented education ensures that our students are equipped with the skills needed to excel in a rapidly evolving global industry.

We are seeking a dedicated and dynamic professional to join us as Lead, Student Care & Development. You will be the go-to point of contact for student wellbeing, proactively shaping initiatives that help our students thrive both academically and personally.

Key Responsibilities:

  • Champion student wellbeing by leading and implementing initiatives that promote holistic care and personal growth.
  • Be a trusted first point of contact for students, proactively identifying needs, providing early support, and connecting them to specialised services when needed.
  • Create engaging programmes and campaigns that strengthen students' mental, emotional, and social resilience.
  • Stay connected with students' voices through feedback, data insights, and collaboration with student leaders, ensuring initiatives remain relevant and impactful.
  • Build strong partnerships with faculty, advisors, and university offices (e.g. Student Affairs, Counselling Services) to provide a seamless network of support.
  • Foster a caring, inclusive culture where every student feels a sense of belonging at MSE.
  • Empower students for the future by supporting career planning and post-graduation readiness.
  • Nurture student life and leadership by guiding MSE student clubs and peer tutoring programmes.
  • Ensure fairness and inclusivity by managing leave applications, disciplinary cases, and continuous assessment processes, including arrangements for students with specific learning or support requirements.
  • Collaborate across the school to embed student care into broader initiatives and align with university-wide best practices.
  • Drive impact and excellence by monitoring outcomes, reporting on KPIs, and continuously improving student care strategies.

Why Join Us

At MSE, you will play a pivotal role in shaping a supportive environment for our students that amplifies our impact. Join us and make a lasting difference by nurturing the next generation of materials science and engineering leaders.

Qualifications:

  • A Bachelor's degree in Psychology, Social Work, Education, Counselling or related field.
  • 6–8 years of relevant experience in student services, welfare, or pastoral care, with a strong track record of supporting student development.
  • Student Support Expertise: Proven ability to monitor, follow up, and guide students' progress, empowering them to succeed academically and prepare for their post-graduation journey.
  • Student-Centred Mindset: Deep understanding of student needs and challenges, with the capability to design and implement impactful support initiatives.
  • People Skills: Excellent communication, cultural sensitivity, and empathy, coupled with a genuine passion for student development and community building.
  • Crisis Readiness: Prior training in counselling and crisis support is an advantage.

We regret that only shortlisted candidates will be notified.

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