Retail Supervisor

3 days ago

Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

The Retail Supervisor supports the store's daily store operations, drives sales performance, manages inventory and providing excellent customer experience. This role is key to ensuring operational excellence and achieving business targets.

Key Responsibilities

Operations

  • Responsible for daily retail operations, including sales, customer service, cashiering, merchandising, and inventory management.
  • Ensure daily opening and closing duties are properly executed.
  • Operate POS system to process payments and handle returns, while managing online orders and coordinating with the delivery team, e-shop team, and customers.
  • Assist the Retail Manager with store ordering and administrative tasks, and collaborate with the management team to achieve monthly sales targets.
  • Liaise with the HQ office on operational matters, including merchandise and inventory administration.
  • Ensure compliance with workplace safety, personal data protection, and security procedures and protocols.

Customer Service

  • Welcome customers, showcase products, promote current sales and offer product information and handle customers' enquiries.
  • Deliver engaging and informed customer interactions while ensuring satisfaction by professionally addressing requests, feedback, and concerns.

Inventory Control and Security

  • Conduct daily checks of stock levels and initiate replenishment requests/orders to fulfil store merchandising requirements to drive sales
  • Receive stocks, monitor sales floor, report suspicious activity and follow security policies.
  • Optimize stock placement and monitor inventory levels to ensure availability and minimize waste, coordinating with the warehouse or local suppliers for stock requisition and movement as needed.
  • Ensure the merchandising basics are always complied by team members – FIFO, stock rotation, shelving, product presentation etc.
  • Ensure products are stored and handled in appropriate conditions and environment or as recommended.
  • Manage write-off, stock damage and discrepancies with store Manager's approval.
  • Conduct regular cycle counts, reconcile inventory discrepancies, and participate in annual stocktakes.

Housekeeping and Maintenance

  • Maintain a clean, organised, visually appealing store, including re-stocking shelves, arranging display and ensuring products meet merchandising standards and shelf life.
  • Maintenance and ensure that store fixtures & fittings are in good condition.
  • Make sure that a high standard of sanitation and cleanliness is always practiced in the store.
Requirements
  • Supervisory experience gained within a retail setting for consumable wellness products
  • Candidates with more relevant experience and knowledge may be considered for a more senior role
  • Enthusiastic and customer-oriented with good knowledge and understanding of our product offerings
  • Strong organizational skills with clear written and verbal communication
  • Excellent interpersonal and leadership skills, with the ability to handle and resolve challenging situations or conflicts in a customer-focused environment
  • Proven ability to prioritize and delegate tasks efficiently
  • Builds effective working relationships and communication at all levels both internally and with customers
  • Flexibility to work shifts, including weekends, public holidays and early/late hours

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