Operations Manager

3 days ago

Central Region, Singapore Michael Page International Pte Ltd Full time

The Operations Manager will oversee and optimise the operations of a customer service call centre. This role is based in Singapore and requires a proactive individual to ensure excellent customer satisfaction and operational efficiency.

Client Details

Our client is an established MNC where call centre is a key part of their operations.

Description

  • Manage a team of close to 50 call centre specialists locally
  • Monitor performance metrics and implement strategies for continuous improvement.
  • Working closely with clients and internal stakeholders to address business needs
  • Oversee staff recruitment, training, and performance management to maintain a skilled workforce.
  • Collaborate with other departments to align customer service operations with organisational goals.
  • Handle escalated customer queries and complaints effectively to ensure resolution.
  • Utilise data and feedback to identify trends and improve service delivery.
  • Prepare and present reports on call centre performance to senior management

Profile

A successful applicant should have:

  • Proven expertise in managing call centre operations within the transport and distribution industry.
  • Strong leadership skills with experience in managing and motivating teams.
  • Excellent communication and problem-solving abilities.

Job Offer

  • Permanent position offering long-term career stability.
  • Chance to contribute to the success of a key regional office in Singapore.

If you are passionate about customer service and have the required skills to excel as an Operations Manager (Call Centre), we encourage you to apply today.

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Heather Wang (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

  • Restaurant Manager

    4 days ago

    Central Region, Singapore A. SUNSET OPERATIONS PTE. LTD. Full time

    Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together,...

  • Management Trainee

    22 hours ago

    Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time

    About the RoleWe are looking for high-potential graduates to join our Management Trainee Program in Singapore, designed to develop future leaders for our international telecommunications business.This is a 1-year structured program with rotations across different departments. You will gain hands-on experience, participate in key projects, and receive close...

  • Operations Assistant

    22 hours ago

    East Region, Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time

    About the TeamOur General Health Services team is critical to the success of Doctor Anywhere. We are a hybrid team of operation and healthcare professionals who oversee Doctor Anywhere 's medical operations including Online & Offline GP services, mobile clinic, health screening and radiology services. With our patients as top priority, our team works closely...

  • Project Manager

    22 hours ago

    Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time

    Job DescriptionWe are looking for a driven Project Manager to lead our Electrical and Extra Low Voltage (ELV) projects. In this pivotal role, you will champion the full project lifecycle—from design to implementation and handover—ensuring our smart building and infrastructure solutions meet the highest standards of quality and innovation.Key...

  • Operations Manager

    2 weeks ago

    Central Region, Singapore Accountstaff (EA) Full time $80,000 - $120,000 per year

    Operational OversightManage the end-to-end container return process, including return point operations, collection logistics, transport scheduling, and sorting center coordination.Supervise the installation, maintenance, and performance of reverse vending machines and other return infrastructure.Ensure operational compliance with scheme regulations and...

  • Project Manager

    2 weeks ago

    Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time

    Job OverviewThe Project Manager (Electrical & ELV System) is responsible for the full lifecycle of Electrical and ELV projects, from design to implementation and handover.This role involves direct client engagement, design and project coordination to ensure all deliverables meet project specifications, standards and timelines. The successful candidate will...

  • Operation Manager

    1 week ago

    Central Region, Singapore Commonwealth Concepts Pte. Ltd. Full time

    Job Responsibilities:Drive all the operational activities while maximizing our productivity and efficiencies, with an overall accountability for sales, profits, people and QSC KPIs.Manages and works closely with Area Managers to develop operational strategies to improve sales and profitsManage and guide the Area managers and operations team to ensure...

  • Operations Manager

    4 days ago

    Central Region, Singapore WGT EHR Pte. Ltd. Full time

    Operations Manager (Risk & Resilience)Salary: Up to SGD 8,000Location: Alexandra RoadWorking Hours: Monday to Friday, 9.00am – 6.00pmJob OverviewWe are looking for an experienced Operations Manager to lead risk, safety, resilience, and data protection initiatives across our Head Office and school network. This role plays a key part in ensuring operational...

  • Operations Manager

    22 hours ago

    Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time

    We are partnering with a Global MNC hiring for an Assistant Operations Manager . As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required. ResponsibilitiesOversee daily operations of the centre, ensuring smooth and efficient service delivery.Build and maintain...

  • Manager (Operations & Culture)

    22 hours ago

    Central Region, Singapore APBA TG Human Resource Pte Ltd Full time

    Manager, Operations & Culture (1-Year Contract)Location: Labrador ParkWe are seeking an experienced Manager of Operations & Culture to lead operational excellence and drive a strong, collaborative team culture. This role combines strategic oversight with hands-on management and plays a critical part in enabling senior leadership to operate effectively and...