Associate - Customer Services

1 week ago


Southern Group, Singapore Interactive Brokers Hong Kong Limited Full time $30,000 - $60,000 per year
Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities

As part of our Client Services group, you will liaise with Interactive Brokers' clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.

  • Handle clients' enquiries via different channels including email, ticket, live chat and phone call
  • Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
  • Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation
  • Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.
Qualification & Skills

Core competencies:

  • Strong product knowledge – Equities, Options, Futures, FX
  • Self-starter with highly analytical and critical thinking mindset
  • Be able to handle stress, work independently and autonomously under a quick and spontaneous environment
  • Excellent command of written and spoken English. Intermediate / Business Mandarin will be a strong plus

Requirements:

  • Undergraduate degree
  • Preferably licensed with CMFAS 1A , 2A , CM-EIP and CM-SIP or be able to obtain by attending to licensing paper exams within a short period after joining
  • Candidates with prior experience in financial services, client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority

Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • CPF Contributions
  • Excellent medical insurance, including dental, specialist and in-patient
  • Competitive package of Annual Leave
  • Daily lunch ordered in house with fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with growing local presence
  • Hybrid work arrangement role permitting


  • Southern Group, Singapore Good Job Creations (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

    **[Job Order: ] Responsibilities:** Gathering of requirements, design, testing and deployment of ICT solution and technologies.Project ownership and take lead in IT related projects scoping, solution presentation and implementation.Interact with customer IT departments and technical staff to describe how IT solutions will fit within the customer IT...


  • Southern Islands, Singapore Kids Edutainment Pte Ltd- KidZania Singapore Full time

    **Job scope** - To operate the designated establishments assigned. - Take care and supervise the children visiting KidZania. - Facilitate, guide and conduct Role Play by introducing children to adult-style jobs in KidZania. - Ensure that learning is fun and exciting in KidZania. - Deliver exceptional customer service to all customers. - Ensure that the SOP...

  • Service Ambassador

    3 days ago


    Southern Islands, Singapore TOWER TRANSIT SINGAPORE PTE. LTD. Full time

    **SUMMARY**: The Service Ambassador plays a key role in supporting crowd control and service operations at Beach Station. This includes facilitating smooth guest flow, ensuring a high standards of customer service quality, assisting with boarding processes, and managing vehicular and pedestrian movement in critical areas. The role requires professionalism, a...


  • Singapore, SG-AIA Group AIA Group Full time $120,000 - $240,000 per year

    FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...

  • Zus Coffee

    1 week ago


    Southern Islands, Singapore Zuspresso Singapore Pte. Ltd. Full time

    **Responsibilities**: - Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages according to recipe and presentation standard. - Clean and sanitize work and seating areas, utensils, and equipment. - Responsible for stock arrangement. - Greet and connect with every customer. - Describe menu items, service and recommend...

  • Asst / Cafe Manager

    2 weeks ago


    Southern Islands, Singapore 1-GROUP Full time

    **Responsibilities**: - To lead and motivate your operational team and peers. - To research and develop, improve on and provide F&B services according to procedures and standards established. - To be knowledgeable and keep up to date on all café service techniques, happenings, interests and norms. - To be familiar with the F&B menu items. In this respect,...

  • Flight Instructor

    1 week ago


    Southern Islands, Singapore iFly Singapore Full time

    We’re looking for energetic service champions who love to interact with people and passionate about teaching the tips and tricks to skydive indoors. No experience in skydiving? No problem! You will be trained to be a pro flight instructor sharing the thrills and letting first-time flyers achieve their dream of flight in no time! Let iFly Singapore make...

  • Front of House Crew

    2 weeks ago


    Southern Islands, Singapore BZMB Private Limited Full time

    **Location**: Resorts World Sentosa, WEAVE **Job Type**: Full-Time **Salary**: Negotiable, depending on eligibility **Start Date**: ASAP **About Us** We’re bringing one of Seoul’s most popular bakery brands - **Standard Bread** - to Singapore for the very first time! Located at **WEAVE**, a brand-new lifestyle concept in **Resorts World Sentosa**,...

  • Bartender

    22 hours ago


    Southern Islands, Singapore The Lo & Behold Group Full time

    Tanjong Beach Club was conceived to celebrate our tropical weather and foster a local beach culture. The restaurant, bar, club and retail space sits on Singapore’s best strip of sand in Sentosa, providing an urban getaway where beach-goers retreat to savour coastal cuisine and artisanal cocktails while lounging on daybeds by the pool or relaxing indoors....


  • Southern Islands, Singapore MISEACO GROUP Full time

    Position Overview: Key Responsibilities: - Promote and sell our products at booths/ events and trade shows in friendly manner - Engage and interact with customers to generate interest and create excitement around our products. Effectively explain product features and benefits, and close sales without being monotonous. - Conduct product demonstrations to...