Front of House Staff

2 weeks ago

Outram, Singapore The Platform Collective Pte. Ltd Full time $26,100 per year

Key Responsibilities:

1. Customer Service:

  • Greet and welcome guests as they arrive, ensuring a positive first impression.
  • Assist guests with inquiries, reservations, and special requests both in person and over the phone.
  • Address and resolve customer complaints promptly and effectively.

2. Reception Management:

  • Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
  • Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
  • Handle cash transactions and maintain accurate records of all financial dealings at the reception.

3. Coordination and Communication:

  • Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
  • Communicate effectively with team members to share information and updates regarding guest preferences and special requests.

4. Reservations and Bookings:

  • Manage reservations, including taking bookings over the phone, via email, and through online systems.
  • Confirm reservations and update booking systems with accurate information.
  • Coordinate seating arrangements and manage waiting lists to optimize table turnover.

5. Administrative Duties:

  • Maintain accurate records of guest interactions, complaints, and feedback.
  • Order and manage front of house supplies, ensuring necessary items are always in stock.

Requirements:

  • Experience: Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using reservation and point-of-sale systems.

Personal Attributes:

  • Friendly and approachable demeanor.
  • High level of attention to detail.
  • Strong problem-solving skills.
  • Ability to work flexible hours, including weekends and holidays.

(Only shortlisted candidates will be notified)

Job Types: Full-time, Part-time

Pay: From $2,100.00 per month

Expected hours: 44 per week

Benefits:

  • Additional leave
  • Health insurance

Work Location: In person

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