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Technical Account Manager

2 weeks ago

Singapore ATEME Full time $90,000 - $120,000 per year

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to make entrertainment greener, promote our employees' well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join our international team for an exciting journey in shaping the future of video

In order to support its growth in Southeast Asia, ATEME is recruiting a Pre-Sales Engineer/Technical Account manager:

Role

Technical Account Manager (TAM) will be responsible for building and maintaining Pre/Post sales relationships with ATEME's largest and most complex customers. The TAM will serve as a trusted solutions advisor, ensuring successful solution deployment and adoption. By maintaining a long-term relationship, the Technical Account Manager develops the customers satisfaction and will work with the sales team for successful support contract renewals, expansions and recurrent business.

Missions

  • Pre-Sales
    • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption
  • Design and develop innovative solutions to customer requirement
  • Close coordination with sales and marketing to align solution design with customers' business requirements.
  • RFP management: proactively scopes the technical solution required to address customer requirements, assesses customers' needs
  • Prepares and set up proof of concept and demos in customer environments
  • Creates and deliver high-level presentations, demonstrations, and discussions

  • Drives the end-to-end sales-cycle from qualification to execution including deal close.

  • Projects

    • Factory acceptance tests, System integration and testing
  • On-site integration & deployment with customer technical staff
  • Deliver and coordinate fixes and new features deployment
  • Provide visibility on new builds and software roadmap
  • Prepare and provide systems technical training to key customers
  • Ensure Project closure and maintain system/project documentation.
  • Support
  • Act as primary contact for customers under support contract (contract management, escalations, process issues).
  • Serve as interface between customers and internal teams (Support, R&D, Product, Management).
  • Coordinate support activities: ticket lifecycle, JIRA updates, vendor coverage, RMA follow-up.
  • Ensure service quality: preventive maintenance (plans, health checks), corrective actions, issue resolution.
  • Provide technical leadership on managed contracts, support engineers, and test platforms.
  • Escalate critical issues appropriately and ensure top management visibility.
  • Perform on-site expertise during support or project phases when required.

Essential requirements:

    • Bachelor's degree in Computer Science, Engineering, or related field.
  • Min. 5 years of experience in presales or solution architecture.
  • Linux, Virtualization & Cloud: Hands-on with Linux, Docker, Kubernetes, and cloud orchestration.
  • IT & Cloud Infrastructure: Solid knowledge of servers, storage, networking, DevOps, application deployment, and security.
  • Video Systems: Familiar with digital video architectures (DVB, IPTV, OTT).
  • Video Compression & Transport: Deep expertise in MPEG-2, H.264, HEVC, JPEG2000, MPEG-TS, HLS, DASH, Zixi/SRT.
  • Programming & APIs: Experience with XML, SOAP, REST, Python (nice-to-have), and web services.
  • Strong customer-facing communication and presentation skills.
  • Experience preparing technical proposals.
  • Ability to work with cross-functional teams.
  • Industry certifications are a plus.

Due to work pass limitations, a preference will be given to Singaporeans and PRs.

Only shortlisted candidates will be notified / contacted.

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries respects Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.