Customer Service Officer @ Changi Airport | Up to 2600
6 days ago
Our client focused on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.
Opportunity
- 3 - 4 days work week between Mon to Sun: 7am to 7pm / 7pm to 7am
- East | Changi Airport
- 1-year renewable contract & completion bonus
- Gross Up to $2600
Job Responsibilities
- Provide friendly and efficient service at GTC counters in Terminals 1, 2, and 3.
- Handle passenger enquiries and taxi bookings.
- Share accurate details on taxi rates, vehicle types, booking rules, payment options, and waiting time.
- Manage queues and ensure smooth boarding at pick-up points.
- Assist passengers with alternative transport options (buses, MRT, normal taxis) when needed.
- Give each passenger and driver a service form with booking details, charges, and contact information.
- Collect levy payments from taxi drivers after booking confirmation.
Requirements
- Prior experience as a Concierge / Receptionist would be an advantage
- Strong interpersonal skills, preferably bilingual
- Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner;
- Proficiency in operating relevant systems, including but not limited to booking applications
- Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required
To Apply
- Click apply & send in your resume to
Wong Zhi Cheng
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R
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