Client Success Specialist

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Nasdaq eVestment is looking for a Client Success Specialist (Nasdaq Evestment - Japanese speaker) to work with some of the most sophisticated Asset Owners, Asset Managers and Investment Consultants in APAC.

This role will focus on serving our clients across APAC, building and maintaining effective long-term relationships and a high level of satisfaction with key users and decision makers. Creates new and expanded demand for the Nasdaq eVestment products and services with customers. Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

This is a permanent full-time role based in Hong Kong or Singapore following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.

What You Will Do

• Developing a trusted advisor relationship with customer partners and executive sponsors to ensure they are using the Nasdaq eVestment platform to achieve full business value.

• Cover all new and expanded clients in APAC region.

• Specifically responsible for building and maintaining effective long-term relationships, platform usage with key senior-level decision makers of customer accounts.

• Serving as the voice of the customer, tracking the pulse of your clients and helping them get the most out of our products and services.

• Monitoring and recommending strategies to increase user usage and adoption.

• Coordinating internal implementation, reporting needs, training and product resource as needed.

• Partnering with the Sales and Relationship Manager Team to identify client upsell opportunities.

• Conducting strategic business reviews to gauge progress, identifying areas for improvement, gathering and maintaining key client metrics to achieve both client and company objectives.

• Handling multiple projects, responsibilities and competing priorities.

• Tracking client information in Salesforce.

• Reviewing contracts to ensure all activities are within the terms of the contract.

• Prepare various reports to help handle and understand your clients, such as top clients, clients at risk, quality of success, and stage of implementation.

What We Expect

• Shown experience of Customer Success, Account Management, or Relationship Management at a financial software company, an asset management or asset owner, including endowments, foundations, family office, pension funds, fund-of-funds and investment consultants.

• In-depth understanding of the unique dynamics, cultural nuances, and business landscapes within the APAC institutional investment industry.

• Bilingual proficiency in Japanese and English is required

• Strong interpersonal and communication skills and experience handling external client relationships.

• Ability to lead client calls and have a high comfort level with conflict resolution.

• Strong written and verbal skills.

• Ability to work closely and collaborate with various internal stakeholders.

• Strong understanding of institutional investment markets a plus.

• Ability to prioritize, multi-task, and perform effectively under pressure.

• Self-starter who is eager to learn the business at a fast pace.

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.