Customer Success Specialist
3 hours ago
About Us Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space. Job Summary As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals, and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients. Responsibilities Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals. Understand clients current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements. Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals. Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions. Purchase, setup and renewal of domain, hosting, SSL and related services. Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution. Generate regular reports on website maintenance, renewal rates, and sales effectiveness. Track and analyse customer interactions, sales metrics, and support data to identify trends, patterns, and opportunities for improvement. Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction. Qualifications Diploma / ITE in Business or a related field. Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services. Strong communication skills, both written and verbal. Experience working in Sales will be an advantage. Motivated, results-oriented, and good time management. Good team player and able to work independently. Proven experience in website maintenance is a plus, preferably in a web design or digital agency. Why Join Us Opportunity to work in a dynamic and creative environment. Competitive salary and performance-based incentives. Career growth and development opportunities. Collaborative team culture. Contribute to the success of a leading web design agency in Singapore. How to Apply To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to ****#J-18808-Ljbffr
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Customer Success Specialist
1 week ago
Singapore QUANDOO SINGAPORE PTE. LIMITED Full timeQuandoo is looking for a tenacious and results-driven customer success specialist to join the team! Our mission is to improve the way hospitality venues connect with diners in the digital world. Job Description As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high...
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Customer Success Specialist
4 days ago
Singapore HokuApps Full timeOverview Join to apply for the Customer Success Specialist role at HokuApps . HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and...
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Customer Success Specialist
3 hours ago
Singapore HokuApps Full timeDescription Overview Join to apply for the Customer Success Specialist role at HokuApps . HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new...
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Customer Success Specialist
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Singapore ACAMS Full time $60,000 - $120,000 per yearWho We Are:ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 115,000 members across 180 jurisdictions, ACAMS is committed to fighting and finding ways to help prevent financial crime...
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Customer Success Specialist
6 days ago
Singapore Lendela Full timeAbout Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
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Customer Success Specialist
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Singapore LENDELA PTE. LTD. Full timeAbout Lendela Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
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Principal AI Specialist, Customer Success
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Singapore Zendesk Group Full time## Job DescriptionThe *AI Specialist, Customer Success* role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their...
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Customer Success Specialist
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Singapore INFO-TECH SYSTEMS LTD. Full timeOverview We are seeking a dedicated and customer-focused individual to join our team as a Customer Success Specialist. This role is pivotal in ensuring our clients derive maximum value from our software solutions, fostering strong relationships, and driving customer satisfaction and retention. Key Responsibilities Act as the primary point of contact for...
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Customer Success Specialist
4 days ago
Singapore Quandoo GmbH Full timeCompany Description Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
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Customer Success Specialist
1 week ago
Singapore Quandoo GmbH Full timeCompany Description Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
