Client Success Manager

**Who We Are**

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.

**The Role**:
We are seeking an experienced Client Success Manager (CSM) to join our growing team in Singapore. In this role, you will support key wealth and asset management clients across Southeast Asia and greater APAC. You will work closely with clients post-sale to ensure they derive lasting value from the Addepar platform, leading to strong adoption, retention, and long-term client success.

You will serve as a trusted advisor to our clients, guiding them through onboarding, optimization, and ongoing engagement. As one of our early CSMs in the region, you will also play a pivotal role in shaping local client success practices, building cross-functional relationships, and helping influence the future of Addepar's APAC service model.

**What You'll Do**:

- Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth.
- Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights.
- Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support.
- Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams.
- Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint.
- Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore's Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement.

**Who You Are**:

- 3+ years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation.
- Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms.
- Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics.
- Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams.
- Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment.
- Analytical mindset with the ability to distill complex problems into clear action plans.
- Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage.
- Bachelor's degree required; a background in finance, economics, or a technical discipline is a plus.
- Willingness to travel within the region as client needs dictate.

**Our GTM Team Attributes**:
Our team brings diverse backgrounds, experiences, and cultures and embodies these qualities:

- Deeply connected to our mission and to each other.
- Passionate about delivering exceptional client experiences.
- Outcome-driven with strong communication skills.
- A consultative, collaborative approach.
- Reputation as a trusted colleague and thought leader.
- High intellectual and technical proficiency.
- Eager to both teach and learn.

**Our Values**
- **Act Like an Owner -**Think and operate with intention, purpose and care. Own outcomes.
- **Build Together -**Collaborate to unlock the best solutions. Deliver lasting value.
- **Champion Our Clients -**Exceed client expectations. Our clients' success is our success.
- **Drive Innovation -**Be bold and unconstrained in problem solving. Transform the industry.
- **Embrace Learning -**Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.