Head (Youth Services)

Head (Youth Services)

Overall Goal: To lead and manage the programmes and services offered under Youth Services, and to oversee the people in the department. Job Description

The Head of Youth Services will be responsible for developing and implementing operational strategies that ensure effective, relevant, and sustainable service delivery for our adolescents and youth programs. You will partner closely with the Service Group Director to translate Care Corner's goals for youth services into strategic initiatives and support their implementation in collaboration with internal and external stakeholders. You will also manage the financial and manpower resources to ensure optimal usage, and to help build the talent pipeline for the organization as a whole. This is a management position reporting to the Director (Children and Youth Services).

Key Result Areas

Strategy and Program Development

• Develop short-, medium-, and long-term strategies, action plans, and targets aligned with Care Corner's vision and mission for Youth Services.
• Ensure Youth Services are responsive to changing policies and sector developments, enhancing presence and relevance.
• Review service models with the Director, leading service redesign to ensure currency and impact over the next 3-5 years.
• Analyse the financial viability and cost structures of programs and service models, monitoring costs relative to operations and outcomes.
• Contribute to the continuum of care across Children and Youth Services, ensuring integration and holistic support.

Operational Efficiency and Resource Management

• Oversee the planning, implementation, and monitoring of Youth Services operations to ensure high-quality delivery, governance compliance, and accessibility for target clientele.
• Prepare and monitor financial budgets and projections for Youth Services.
• Vet and approve reports submitted by Managers/Programme Heads to external stakeholders, including government authorities.
• Cover respective Managers/Programme Heads in overseeing day-to-day operations when necessary.
• Ensure effective use of resources, balancing operational needs with organisational priorities.

Organization and Capability Development

• Recruit, select, appraise, and develop staff to build a capable and committed workforce.
• Provide coaching and mentoring to senior staff, strengthening personal effectiveness, leadership, and management capabilities.
• Foster staff motivation, team spirit, and commitment through effective communication and feedback systems.
• Partner with People & Organisational Development (P&OD) and other functions to identify capability gaps and create growth opportunities.

Collaboration and Stakeholder Engagement

• Build sector presence by fostering collaborations with government agencies (e.g., MSF, MOE), schools, SSAs, and community partners.
• Secure partnerships and funding to strengthen and grow youth-related services.
• Engage funders, government agencies, schools, and community partners to secure resources and strengthen service provision.
• Network with SSAs and sector stakeholders to enhance program effectiveness and promote sector development.

Serve as a member of the People Management Team

• Serve as an active member of the People Management Team (PMT) in stewarding the health and effectiveness of the organisation.
• Actively participate in and contribute to PMT meetings and other PMT activities.
• Participate in formulating and supporting Care Corner organisational directives, decisions and initiatives.
• Provide Service Group or Functional reports to the SMT, the Board, and other partners and stakeholders as required.
• Serve as a representative of Care Corner to our stakeholders and partners, and where appropriate, participate in internal or external working groups, task forces, panels and/or committees.

Key Traits Needed for the Role

• Demonstrates Maturity - Sees leadership as a role in which to serve rather than a position to be served; consistently demonstrates Care Corner values and integrates them into relationships, decisions, and day-to-day activities

• Strategic Thinker & Problem-solver - Able to think systemically; gather relevant viewpoints from others; think through alternatives; objective with a good blend of analytics and intuitive decision making.

• Makes Effective Decisions - Makes good, fact-based decisions in a timely manner. Decisions reflect an appropriate blend of solid analysis, wisdom, and common sense.

• Ability to Influence - Able to develop rapport with ease across a broad range of stakeholders. Able to influence others through personal character and credibility. Able to communicate with clarity, conviction and confidence.

• Vision-casting - Helps others see the big picture; creates a clear view of our desired future state and how individual roles play an important part in seeing that vision become a reality.

• Builds Talent - Provides people with challenging and stretching tasks and assignments to help them grow; is a good judge of talent - sees underdeveloped potential in people; Creates a learning environment that ensures people are growing and reaching their highest personal and professional potential.

• Delivers Results - Demonstrates initiative and a sense of responsibility for outcomes; sets appropriately high goals for his/her areas of responsibility, ensures goals have supporting strategies and success measures, and monitors progress - making mid-course corrections as needed.

• Stakeholder Engagement - Demonstrates acumen in 'reading the room' and interpreting what is both said and unsaid during conversations with external parties (e.g. corporate and community partners) and appropriately responds in a manner that fosters trust and agreement.

Qualifications

Bachelors Degree in Social Work or Masters in Counselling with leading teams, practices, strategy and operations.

Experience in Youth Work is important and a big plus point.

Other Information

Thank you for your interest and your application. We regret that only shortlisted candidates will be notified for interview.