Sales Engineer

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Location

Remote (Candidates must be located within /- 4 hours from GMT 8)

About Us

Terminal 3 is revolutionizing digital identity with a strong emphasis on privacy. To date, we have issued over 6 million decentralized profiles for clients worldwide. Our holistic and functional identity solutions address the limitations and risks of traditional single-purpose systems, tackling challenges such as verification inefficiencies and fraud.

Terminal 3 was founded on the belief that every human should own and control their digital data and identity. We want to empower a more equitable digital future, where users and enterprises have equal rights and protections across all platforms. Backed by global VCs like Titan Fund, IDG Blockchain, Progression, 500 Global, and ConsenSys, Terminal 3 makes fully private data freely composable, securing the world's most important asset while realizing its full value.

Led by repeat founders and corporate executives from Google, Spotify, Uber, Skillshare, and SCMP, Terminal 3 is built on the belief that 'good people make great teams that change the world'. Join us and empower a more equitable digital future.

About The Role

We are entering an exciting phase of growth and are expanding our Engineering team to take on new challenges and opportunities. As one of our early Sales and Customer Success Engineers, you will work closely with our Product and BD teams to align strategies, provide technical insights, and contribute to delivering impactful solutions that align with user needs and business goals. You will leverage your technical and product expertise to ensure smooth and successful engagements with enterprise users throughout the sales cycle. Your role will be crucial in driving the success of both our enterprise clients and product offerings by conducting technical discovery sessions, providing architectural recommendations, delivering compelling product demonstrations and Proofs of Concept (PoCs), and addressing technical configuration challenges.

What You Will Do

• Prepare, build, and deliver technical presentations, demos, and Proofs of Concept (PoCs) to showcase our products and solutions to prospective enterprise clients.
• Join the sales process as a technical expert, collaborating with the Product and BD teams to understand enterprise client needs, pain points, and requirements. Architect and provide tailored technical sales support to build confidence in our solutions.
• Provide onboarding support for new enterprise clients, ensuring a seamless transition from sales to implementation.
• Maintain high levels of customer engagement and satisfaction, ensuring long-term success and loyalty.
• Act as a technical advisor for enterprise clients, addressing configuration issues, managing escalations, and serving as a key point of contact for technical support.
• Serve on-call for priority SLA enterprise customers, ensuring timely resolution of critical needs and escalations.
• Collaborate with Product and BD teams to align sales strategies and technical solutions with client needs.
• Work with the Sales and BD teams to develop and enhance internal sales tools, such as sales decks, internal sales analytics, and workflows. Continuously explore and recommend AI solutions or automation tools to improve sales efficiency and workflows.

What You Need To Succeed

• 3 years of professional experience in Sales Engineering or similar technical sales roles. Proven ability to engage stakeholders at all levels and across various functions within an organization.
• Demonstrated ability to articulate business benefits, strategic value, and technical capabilities effectively to diverse audiences.
• Proven expertise in designing, developing, and presenting custom demos tailored to client needs.
• Experience owning the entire lifecycle of customer engagements, including both pre-sales and post-sales activities for a range of technical solutions.
• Strong technical expertise with the ability to comprehend and analyze codebases and effectively navigate complex, large-scale software development environments.
• Experience conducting technical discovery and qualification with enterprise client teams to identify needs and recommend solutions.
• Proficiency in troubleshooting and resolving technical configuration issues, ensuring seamless client implementations and satisfaction.
• Skilled in managing enterprise accounts and fostering relationships with technical teams, developers, and senior decision-makers.

Would Be Awesome If You Have

• Hands-on experience with Identity, Payment systems, Web3, or blockchain-related projects, showcasing technical depth and practical knowledge.
• An entrepreneurial mindset with the ability to excel in a fast-paced startup environment.
• Educational or professional background in computer science or related technical fields.
• Knowledge of identity-related technical concepts, such as OAuth, OpenID, Decentralized Identity (DID), or Verifiable Credentials (VCs).
• Prior experience working remotely effectively, demonstrating strong self-management and communication skills.
• Hands-on experience with enterprise-level sales tools, such as HubSpot, Salesforce, or similar platforms, to effectively support and optimize the sales process.

What We Offer

• Ownership & Rewards : Competitive salary, performance bonus, and participation in employee incentive plans.
• Time to Recharge : A generous paid time off policy to help you rest and recharge.
• Health & Wellness : Health insurance, annual wellness stipend, and support to keep you feeling great.
• Keep Growing : Learning and development stipend to sharpen your skills.
• Team Fun : Social perks and epic team offsites (Vietnam in 2024 was a blast—where's next?).
• Set for Success : Latest Mac or PC to supercharge yourself.

Terminal 3 Principles

Our day-to-day work and operations are guided by the following principles:

• Ownership Over Authority
• Transparency Over Power
• Collaborators Inform, Experts Decide
• Debate and Commit
• Learn to Move Forward
• Change Is the Indicator of Growth
• DEI (Diversity, Equity, Inclusion) Is the Start, Not the Finish

How To Apply

• Apply now on LinkedIn, and our talent acquisition team will review your application.
• Submit your resume in PDF format to preserve the layout.

We are remote-friendly with our HQ in Hong Kong and team members globally distributed in places such as Vietnam, Singapore, Taiwan, India and Europe.

Terminal 3 is an equal opportunity workplace, welcoming candidates regardless of race, sex, color, religion, disability, national origin, or age.

Seniority level

• Seniority level
  Mid-Senior level

Employment type

• Employment type
  Full-time

Job function

• Job function
  Sales, Information Technology, and Consulting
• Industries
  Software Development, Technology, Information and Internet, and IT Services and IT Consulting

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