Network Operation Technician

2 weeks ago

Paya Lebar, Singapore PERSOL Full time $60,000 - $120,000 per year

  1. Pre-Deployment

  2. Validate design and predictive survey results (Ekahau/AirMagnet).

  3. Confirm AP placement drawings and cabling requirements with contractor.
  4. Provide mounting standards, labeling scheme, and patching guidelines.

  5. Review and finalize bill of materials (APs, controllers, licenses, accessories).

  6. Deployment & Configuration

  7. Supervise contractor's AP mounting and cabling; perform spot-checks for compliance.

  8. Configure controllers (Aruba CoP/Central, Cisco WLC, Ruckus SZ).
  9. Apply SSID, VLAN, authentication/security policies, and RF optimization features.

  10. Integrate with LAN/WAN, DHCP/DNS, NAC (ClearPass/ISE), and firewall rules.

  11. Testing & Validation

  12. Conduct post-installation validation survey (coverage, SNR, utilization).

  13. Perform functional and performance testing (SSID broadcast, roaming, throughput, latency).
  14. Validate security and guest access workflows.

  15. Support customer UAT and track punch-list items for contractor fixes.

  16. Documentation & Handover

  17. Produce as-built records (AP maps with MAC/hostnames, final configs).

  18. Archive controller configurations and test results.

  19. Deliver runbooks and conduct knowledge transfer with Day 2 Ops team.

  20. Go-Live & Hypercare

  21. Monitor Wi-Fi during go-live stabilization (1–2 weeks).

  22. Troubleshoot and fine-tune RF or policy issues.
  23. Escalate and close contractor defects (e.g., misaligned APs, cabling faults).

  24. Ensure monitoring and auto-ticketing are operational in NetGain + ServiceNow.

  25. Deployment Efficiency & Continuous Improvement

  26. Develop reusable configuration templates and automation scripts (APIs, Ansible, REST).

  27. Standardize naming conventions, VLAN mappings, and deployment playbooks.
  28. Capture lessons learned after each project to improve rollout speed and quality.

  29. Maintain a deployment "best practices" library for engineers and contractors.

  30. AIOps & NetGain Integration

  31. Ensure Wi-Fi controllers stream telemetry (SNMP, Syslog, APIs) into NetGain.

  32. Define and monitor key KPIs (onboarding success, AP utilization, roaming, SLA thresholds).
  33. Enable anomaly detection and predictive alerts via NetGain AIOps.
  34. Integrate auto-ticketing with ServiceNow enriched with root-cause context.
  35. Pilot and adopt self-healing scripts (e.g., auto-adjust radio power, restart failing AP radios).
  36. Track vendor AIOps capabilities (Aruba, Cisco, Ruckus) and align them with NetGain strategy.

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. 

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R , Lucas Tan

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