Retail Operation Executive

About this Team

What's the team function?

Retail Operation team is responsible for:

• The Retail Team is responsible for overseeing the day to day activities of our retail outlets, ensuring excellence in visual merchandising and customer service. This role is key to maintaining a consistent and exceptional customer experience across all stores.
• Currently, we operate two (2) Dreame flagship stores and one (1) Dasher Smart Home showroom, with one (1) new outlet opening soon.
• The ideal candidate will play a vital role in upholding brand standards, elevating customer experience, and ensuring the effective execution of retail across all locations.
• We are open to hiring at various levels, Retail Executive, Senior Retail Executive, or Supervisor, who will be considered for the role of Store Lead depending on experience and capability

Retail Operation Job Scope:

• Ensure retail outlets meet visual merchandising standards and align with brand guidelines
• Support daily store operations, including customer service, inventory coordination, and execution of marketing campaigns
• Gather and act on customer feedback to improve overall store performance and experience
• For Store Lead, lead and motivate the store team to achieve sales targets and uphold operational excellence

What's the skill required?

• Good command of both spoken and written English and Mandarin (required for communication with Brand Principals who primarily speak Mandarin)
• Proven experience in retail operations management or a similar role, experience in large or home appliances is an added advantage
• Strong understanding of retail marketing trends and customer engagement strategies
• Knowledge of visual merchandising principles and customer service best practices
• For Store Lead, equipped with a P&L mindset, capable of managing store performance and profitability

Who's there to support you?

We have our dedicated in house Graphic Designer to aid you in production of multimedia materials needed for offline store. You will be working closely with our Procurement and Warehousing team for shipment related issue. We do have Customer Experience team to support in terms of entertaining all customer enquiries and after-sales support.

There will also be support from our in-house Digital Marketing team in term of liaising with influencers, setting up ads etc.

You will be involved into, or even take charge in various internal training and sharing session about latest market analysis and sales challenges. Also, you're expected to play an active role in brainstorming session and decision making meetings.

Benefit Package

1. Must-have:

2. CPF Contribution

3. Annual Increment
4. Performance Bonus
5. Annual Leave
6. Medical Leave
7. Compassionate Leave
8. Parental Leave

9. Child Care Leave

10. General:

11. Medical Benefit

12. Optical Benefit

13. Dental Benefit

14. Special at DASHER:

15. Insurance

16. Laptop provided
17. Company Trip
18. Anniversary Gift – Thank you to be with us
19. Birthday Gift – Must celebrate
20. Snacks, and Refreshment provided
21. Staff Discount – The deal can go real crazy~

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we're facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improveit. You will be working with different people with different strengths and expertise, but y'all share a thing in common, which is y'all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You're expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it's your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a "family". It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.