Security Engineer

1 day ago

Kallang Way, Singapore Ensign InfoSecurity (Singapore) Pte. Ltd. Full time $60,000 - $120,000 per year

Key Responsibilities

· Provide remote corrective and preventive maintenance support on assigned security solutions.

· Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards

· Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions.

· Log support cases with the respective vendors, to resolve product issues.  This may involve arranging remote call sessions with the vendor support

· Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.

· Take ownership of the support cases assigned, and follow-up until case closure.

· Provide technical support for clients according to SLA

· Responsible for level 1 / 2 operation support.

· Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner

· Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades

· Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients' organization

· Periodic 24x7 on-call/on-site support

Requirements

· Demonstrated skillsets in one of the following solutions (certifications and/or 2-year experiences in deployment, operations and/or maintenance of the solutions):

-Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea

-Content Disarm Reconstruction (CDR) - Votiro

-Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access

-Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview

· Strong troubleshooting and analytical skills for resolving issues and delivering updates to stakeholders

· Basic project management, customer service and stakeholder management skills

· On standby after support hours.

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