
Head of Customer Experience
5 days ago
Head of Customer Experience & Insights
An exciting Head of Customer Experience & Insights role awaits in a cutting-edge, fast-growing organisation.
Job Purpose:
Lead customer experience strategy, insights, and service design to enhance satisfaction across all touchpoints.
Job Responsibilities:
- Lead strategies to gather, analyse, and present customer feedback from multiple channels.
- Use insights to recommend and implement improvements across customer journeys and services.
- Develop and execute CX strategies, standards, and governance for consistent experiences.
- Guide service design projects using human-centred design to enhance delivery.
- Lead and mentor teams, manage budgets, and oversee vendor partnerships effectively.
Job Requirements:
- Degree in business, service design, analytics, or related customer-focused disciplines.
- Over 10 years' experience in customer experience, market research, or service transformation.
- Proven leadership in developing and implementing CX strategies across organisations.
- Proficiency in data analysis, survey tools, and visualisation platforms like Power BI.
- Strong skills in process improvement, change management, and cross-functional collaboration.
The successful Head of Customer Experience & Insights must possess strong leadership, strategic thinking, and proven expertise in customer insight-driven improvements.
Submit your CV in Word format and help shape the future of customer experience, apply now at
PERSOLKELLY Singapore Pte Ltd
• EA License No.01C4394
• EA Registration No. R Naveen Vasudevan)
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