Admin Clerk

20 hours ago

Singapore Network Express Courier Services Pte Ltd Full time $30,000 - $50,000 per year

Job Description: Admin Clerk (Courier Service Company)

Position: Admin Clerk

Department: Administration

Reporting To: Operations Manager / Finance Supervisor

Job Purpose

To provide administrative support in daily operations, including email management, AR/AP data entry, document filing, and handling customer inquiries via phone/email.

Key Responsibilities

1. Email & Communication Management

  • Monitor and respond to general inquiries via company email
  • Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
  • Maintain email filing system

2. Accounts Receivable/Payable Support

  • Input invoice/payment data into accounting software (e.g., Xero)
  • Verify delivery records against billing documents
  • Prepare weekly AR/AP reports for supervisor review

3. Documentation & Filing

  • Organize and file physical/digital copies of invoices, PODs, and contracts
  • Maintain courier manifests and delivery logs

4. Customer Service

  • Answer phone calls, address basic tracking/delivery inquiries
  • Escalate complex issues to operations team

5. General Administrative Duties

  • Assist in inventory stationery/office supplies
  • Support ad-hoc tasks as assigned

Requirements

Education: Secondary

Experience: 1+ year in admin/clerk roles (logistics background preferred)

Technical Skills:

  • Basic accounting knowledge
  • Basic in Excel/Google Sheets
  • Familiarity with email platforms (Gmail, Outlook)

Soft Skills:
- Fluent in English & Bahasa Malaysia (Mandarin a plus)
- Organized with attention to detail
- Ability to multitask in fast-paced environment
- Perform shift working hours

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