Business Messaging Specialist

Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in APAC. If you are a highly motivated team player who has experience in enterprise sales, bringing complex product to market, driving and measuring customer success, has a bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of Business Messaging, we would be excited to hear from you.This role will primarily focus in growing our Business Messaging Platform/Products which serve enterprise clients in the APAC region.

The ideal candidate will have enterprise experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Product Sales, Solutioning, and Customer Success, and an ability to effectively influence and communicate with stakeholders across all levels. The candidate will thrive in a team-oriented environment, working with the account owners, product, and engineering teams to develop new ways we can grow the Business Messaging adoption and improve the experience.

This is a full-time position based in our Singapore office with some International travel expected.

Responsibilities
Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new opportunities Builds relationships with executive decision makers across business, technical, customer experience, marketing etc. to gain mindshare on WhatsApp as a strategic platform Develops a comprehensive understanding of customer's business needs and strategies and offers solutions on WhatsApp as a platform. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform their business Develops strategies to manage pipelines and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leverages available solutions as well as engages partners to build new solutions for customers as per the business priorities of customers Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Engages Support & Engineering teams to address issues, determine the root cause of problems, remove blockers, and improve the customer's overall experience Work with client facing teams and cross-functional colleagues to gather client feedback to help influence product decisions Provides feedback to product and engineering teams to identify product gaps that can help open new, large markets Work with in-market global Messaging teams to craft high impact scalable programs to deepen client relationships and drive incremental revenue growth. Delivers training and builds global playbooks/guides for clients regarding best practices around product implementation and solutions success. Work with Meta Leadership and Cross functional teams to develop strategies to scale client facing activities

Qualifications
8+ years of enterprise sales and business experience Possess executive maturity, presence and experience in building trust with executive stakeholders and articulating business value to key decision makers Experience in leading and driving the entire sales cycle, orchestrating virtual selling teams where necessary, leveraging repeatable offerings that maximize revenue and increase customer satisfaction Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership Analytical and problem-solving experience with large-scale systems Bachelor's degree or equivalent work experience Industry knowledge and experience in Messaging space Fluency in other Asian languages (Mandarin Chinese, Bahasa Indonesia) as this role may collaborate with external stakeholders whose usual business language is Mandarin Chinese or Bahasa Indonesia

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