Flight Concierge Executive

3 days ago

NorthEast Region, Singapore WingsOverAsia Pte Ltd. Full time $104,000 - $130,878 per year

Key Responsibilities

  • Perform day-to-day flight concierge support duties and serve as point of contact
  • Receive, track and coordinate requests for flight concierge, flight support including membership flight.
  • Assist ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer's service expectations
  • Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
  • Monitor progress of flights and assists pilots as required
  • Coordination of logistics for private aircraft flight operations
  • Handle and resolve customer complaints and concerns in a calm and respectful manner
  • Regularly update customers via email or text messages regarding status of flights and new updates from WOA
  • Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
  • A key team member in the company's safety action group, assist with audits and inspection
  • Identify and report potential hazards and challenges as well as occurrences as required by the Company's reporting system
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Comply with all airport authority and security requirement
  • Assist in various other administrative or operational duties as directed from FBO Safety & Ops Manager

Requirements

  • 5 days' work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
  • Class 3 driving state license is mandatory with a clean record
  • Proactive, passionate, meticulous and with a strong safety mindset
  • Strong teamwork and communication skills
  • Punctual and excellent customer service skills & attitude
  • Pleasant, courteous and outgoing personality with lots of smiles

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