Customer Service Executive

2 weeks ago

Singapore BeMyGuest Full time $40,000 - $80,000 per year

BeMyGuest is a travel technology company and distribution platform that facilitates online sales of attractions, tours and activities products (travel activities). Our Distribution Network enables B2B transactions between travel activity operators and online and offline travel agents as well as other travel companies. Our Booking System, automates and captures B2C transactions on the operators' own websites, ticket counters and other direct sales channels.

We are looking for Customer Service Executive to help operators of travel activities maximize the benefits of using our network and booking system by providing them the highest quality level of support they deserve.

Key Responsibilities

  • Maintain the integrity and accuracy of products' information selling on our platforms.
  • Provide training and ongoing support to operators using our platform and booking systems.
  • Handle customer inquiries about booking changes, cancellations, refunds or emergency cases via multiple communication channels: Chat, Slack, WhatsApp, WeChat, Email, Phone.
  • Process bookings that require manual issuance of tickets or vouchers.

Skills and Experience

  • Accurate and efficient execution skills, with high attention to detail.
  • Proven ability to work under pressure, multi-task and meet deadlines.
  • Very strong analytical and problem solving skills.
  • Experience in working within a high paced environment.
  • Team player with the ability to collaborate well.
  • Exceptional customer service communication skills.
  • Strong writing skills in English are a must.
  • Flexibility to work Friday through Monday on a rotating shift schedule (SG Time):

o Morning Shift: 8:00 AM – 5:00 PM

o Mid Shift: 1:00 PM – 10:00 PM

o Night Shift: 4:00 PM – 1:00 AM

Bonus Points For

  • Previous experience working with eCommerce, Reservations or Booking software preferred.
  • Candidates who are fluent in Mandarin or Korean will be at a significant advantage.

What We Offer

  • Remote, full-time position with flexible shift scheduling.
  • Opportunity to work with a highly international and experienced team.
  • Competitive compensation package (salary, paid holidays, healthcare).
  • Exposure to the dynamic and fast-growing travel tech industry.

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