Supervisor

1 week ago

Raffles Place, Singapore The Platform Collective Pte. Ltd Full time $40,000 - $80,000 per year

Job Description for:

· Food & Beverage (F&B) Supervisor

Key Responsibilities:

1. Daily Operations & Store Maintenance

  • Support the Store Manager in executing opening and closing procedures.
  • Ensure daily tasks are completed efficiently, including cleanliness checks, stock replenishment, and store organization.
  • Monitor food safety, hygiene, and sanitation practices on the floor and in food prep areas.
  • Assist in managing inventory and report supply needs to management.

2. Customer Service

  • Act as a point of contact for customer issues or complaints during shifts.
  • Support and train team members in delivering outstanding service.
  • Monitor customer satisfaction and escalate concerns to the Store Manager as needed.

3. Team Supervision

  • Supervise frontline team members during shifts, ensuring proper task delegation and productivity.
  • Assist with onboarding and training of new employees.
  • Motivate staff and ensure adherence to company policies and service standards.
  • Provide on-the-spot coaching and feedback.

4. Financial & Sales Support

  • Assist in achieving daily sales targets and promoting up-selling techniques among staff.
  • Monitor transaction processes and support POS troubleshooting.
  • Ensure cash handling and register balancing procedures are followed correctly.

5. Quality Assurance

  • Conduct regular checks to ensure food and beverage items meet company standards.
  • Ensure visual merchandising and display areas are consistently presented according to guidelines.
  • Participate in internal audits and report issues to the Store Manager.

6. Promotions & Store Initiatives

  • Support the implementation of promotions and seasonal offerings on the floor.
  • Encourage team participation in achieving promotional goals.
  • Assist in managing social media content and gathering customer feedback for marketing purposes.

Requirements:

  • Minimum of 2-3 years in a supervisory or team lead role within the F&B or retail industry.
  • Strong leadership and communication skills.
  • Customer-focused with excellent interpersonal skills.
  • Ability to multitask
  • Basic understanding of inventory and cash management.
  • Familiarity with food safety and hygiene standards.
  • Must be willing to work a flexible schedule including weekends, holidays, and evening shifts.

We regret to inform you that only shortlisted candidates will be contacted.

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