Retail Operations Management Lead

3 days ago

Singapore PHOENIX ATHFLOW PTE. LTD. Full time $60,000 - $180,000 per year

About Finix

Finix is Singapore's leading gender-fluid lifestyle fashion brand, blending comfort, style, and ease through our signature athflow aesthetic. Designed to move with you – from a workout to a hangout, from every day to your next holiday – Finix is more than fashion; we are a movement rooted in self-discovery, self-expression and community.

For this role, we are seeking a proactive, independent, and detail-oriented Retail Operations Management Lead for our new flagship store. This person will take ownership of in-store merchandising, sales performance and operational excellence, while supporting the growth of our retail and event initiatives.

What You'll Do

Lead & Inspire the Store Flow

  • Own day-to-day store operations, ensuring smooth workflows, peak team performance, and an exceptional in-store experience.
  • Manage staffing, rostering, and team development, making sure the right people are in the right roles.
  • Represent Finix with initiative, creativity, and leadership, embodying our values in every interaction.

Shape the Brand Experience

  • Drive visual merchandising (VM) to bring Finix's brand aesthetic and storytelling to life in-store.
  • Support store branding, marketing, and event activations, both in-store and online.
  • Oversee ad hoc operational matters, including packaging, barcodes, stationery, cleanliness, and overall store ambience, ensuring every detail enhances the customer journey.

Grow Revenue & Unlock Opportunities

  • Source and introduce new brands, retail concepts, or collaborations for the store or special events and pop-ups, creating new revenue streams.
  • Monitor sales, revenue, and business performance; implement proactive strategies to hit targets and ensure the store remains financially healthy.

Master Inventory & E-Commerce

  • Maintain an organised, secure, and well-stocked store and stockroom; ensure products are replenished and presented at their best.
  • Oversee and manage the online e-commerce experience, from order fulfillment to customer service, ensuring a seamless digital shopping journey.

Who You Are

  • Minimum 2 years of experience in retail, merchandising, or customer-facing roles.
  • Experienced in visual merchandising, inventory management, and POS systems.
  • Strong organisational, operational, and people-management skills, confident in leading small teams and making on-the-ground decisions.
  • Proactive, independent, and detail-driven, with the ability to spot opportunities and solve problems.
  • Passionate about retail, customer experience, and brand storytelling.
  • People-focused, acting with integrity, empathy, and ownership.
  • Bonus: Familiarity with handling Shopify, Canva, Adobe Creative Suite and Capcut.

What You'll Gain

  • Hands-on leadership and career growth in a fast-growing, purpose-driven brand.
  • The opportunity to influence and shape in-store experiences, merchandising, and revenue streams.
  • A collaborative, inclusive, and creative team culture that values flow, authenticity, and open communication.

To Apply

Email your CV and a short cover letter explaining why you'd like to work with Finix and what excites you about this role to .

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