Division Lead, Silver Generation Office

2 weeks ago

Orchard, Singapore Agency for Integrated Care Full time $60,000 - $80,000 per year

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

Client Engagement and Service Operations

  • Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
  • Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
  • Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
  • Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
  • Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
  • Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

  • Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
  • Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

  • Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
  • Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
  • Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
  • Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirements

  • Degree in any discipline, healthcare, social work or counselling related field will be an advantage
  • At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement.

    Candidates with no relevant experience may apply too
  • Passion in communication or outreach on public policies
  • Strong ability to mobilise people into action
  • Good people and communication skills
  • Dependable and good problem solving skills
  • Ability to work in fast-paced and dynamic work environment
  • Able to work after office hours when required
  • Only Singaporeans

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