Retail Store Manager

2 days ago

Singapore NALA DESIGN Full time $42,000 - $60,000 per year

Main Responsibilities

  • Oversee daily operations of all Singapore stores, ensuring smooth performance and brand consistency.
  • Recruit, train, supervise, and develop store teams.
  • Plan and manage staff rosters to ensure adequate coverage.
  • Maintain high visual merchandising standards and store presentation.
  • Ensure storeroom, shop inventory, advertising, and packaging materials are well-stocked and organized.
  • Plan and implement weekly visual merchandising updates to drive sales and brand appeal.
  • Manage inventory levels — ordering, receiving, stock takes, and minimizing losses.
  • Build and maintain a local customer database to support marketing and loyalty programs.
  • Collaborate with the digital marketing team on promotions, social media, and online strategies.
  • Plan and execute weekly newsletters for Singapore customers.
  • Support marketing initiatives, including new product launches, POS materials, and event invitations.
  • Update and maintain the Singapore website with current inventory, promotions, and events.
  • Manage the Singapore Instagram account and create brand-aligned local content.
  • Set and track sales targets, KPIs, and individual performance.
  • Oversee cash handling, bank-in procedures, and daily closing reports.
  • Ensure POS system accuracy and data integrity.
  • Handle customer feedback promptly to ensure satisfaction.
  • Maintain a clean, safe, and organized store environment.
  • Prepare and present monthly operations reports to management.
  • Organize and execute promotional activities and seasonal campaigns.
  • Coordinate closely with the Kuala Lumpur HQ on brand strategy, inventory, and operations.
  • Stay updated on digital technologies (e.g., ChatGPT, retail innovations) to enhance efficiency.
  • Be available for occasional travel to Kuala Lumpur for training, meetings, or events.

Skills and Experience Required:

  • Minimum 2–3 years of experience in retail operations/store management.

  • Strong leadership and people management skills.

  • Good understanding of sales, customer service, and inventory management.

  • Highly organized, detail-oriented, and able to multi-task.

  • Excellent communication skills in English (written and verbal).

  • Digital-savvy and proactive in using online tools (for social media, newsletters, CRM systems, etc.).

  • Ability to adapt quickly in a fast-paced retail environment.

  • Passionate about design, retail, and delivering a high-quality brand experience.

  • Curious and open to adopting new technologiesfor operational improvements.

  • Comfortable with occasional regional travel(to Kuala Lumpur).

Job Type: Full-time

Pay: $3, $3,500.00 per month

Work Location: In person

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