Manager, Migrant Worker Advisory
2 days ago
The incumbent will be part of the Migrant Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).
Job responsibilities:
- Provide advisory services on labour legislations and employment practices (over email, phone and in person);
- Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
- Assist to file employment related claims on behalf of the customer;
- Develop and maintain accurate customer related information into databases.
Job requirements:
- Minimum 2–3 years of experience in customer service, human resources, or counselling
- Demonstrated ability to manage challenging customer interactions and sensitive employment issues with empathy, professionalism, and composure.
- Passionate about helping others and committed to delivering a positive customerexperience.
- Strong interpersonal and communication skills, with the ability to explain complex information clearly and concisely to diverse audiences.
- Detail-oriented with solid analytical and problem-solving capabilities to support customers effectively.
- Comfortable using MS Excel, Word, PowerPoint, and Outlook to manage case documentation and communication.
The position offered will commensurate with individual work experience and suitability.
Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.
About Tripartite Alliance Limited
Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.
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Kallang, Singapore Tripartite Alliance Limited Full time $60,000 - $120,000 per yearThe officer is part of the Migrant Workers Customer Service Support team responsible for providing ancillary support and payment monitoring for employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back-end case processing work.The officer will oversee payments pertaining to settlement...
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