Service Delivery Engineer

3 days ago

Ang Mo Kio New Town, Singapore PERSOL Full time $60,000 - $120,000 per year

Job Responsibilities:

  • Lead, deploy and support the Kubernetes deployment and configuration of enterprise applications at client sites or remotely
  • Ensure all components of the solution (software, infrastructure, network) are installed, tested, and operational according to client requirements
  • Collaborate with project managers, developers, and client stakeholders to plan and execute delivery activities
  • Troubleshoot and resolve application, infrastructure, and network issues during and post-deployment
  • Maintain detailed documentation of delivery processes, configurations, and client environments
  • Provide technical guidance and training to clients on application usage and best practices
  • Monitor application performance and ensure post-deployment stability and client satisfaction
  • Manage user accounts, permissions, and access rights within the delivered applications
  • Identify and work with developers to resolve Level 3 issues with developers
  • Participate in continuous improvement initiatives to enhance delivery processes and client experience
  • Ensure compliance with IT security policies and standards during delivery and support

Job Requirements:

  • Bachelor's degree in IT, Computer Science, or related field
  • 3- 5 years experience doing L2 and L3 support, to be able to troubleshoot root cause and follow through to resolve them
  • Development experience – Full stack developer with Golang experience

  • Experience delivering project and managing customer

  • L2/L3 Support experience

  • Knowledge and troubleshooting skills in software applications, infrastructure, and networks
  • Experience with cloud platforms (AWS, Azure, Oracle Cloud Infrastructure)
  • Familiarity with containerization/orchestration (Docker, Kubernetes)
  • Able to manage multiple project and willing to travel for on-site deployments

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P-Serv Pte Ltd | EA License No: 90C3494 | EA Personnel No: R | EA Personnel Name: Sharmila Damodharan

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