Service Engineering Assistant

2 weeks ago

NorthEast Region, Singapore Daikin Airconditioning (Singapore) Pte. Ltd. Full time $104,000 - $130,878 per year

Responsibilities:

  • Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
  • Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
  • Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
  • Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
  • Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
  • Perform risk assessment to minimize risk at job site.
  • Ensure jobs are carried out complying to safety guideline from authority.
  • Protect operation by keeping sensitive information confidential.
  • Understand DSP's Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
  • Perform any other duties assigned by the superior.

Requirements:

  • Minimum five (5) years' experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years' site experience in air-con related industry for Diploma holder in Mechanical Engineering
  • Good communication and written skills
  • Service oriented
  • Positive outlook
  • Independent and have initiative
  • Confident and able to work under pressure

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