Learning Support Executive

3 days ago

Central Region, Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD Full time

Role Purpose

Ensure a smooth, learner-centred experience across classes and events by supporting learning and course administration—including fee collection—while collaborating with departments, trainers, and the centre team.

Key Responsibilities

1) Learner Experience & Front-of-House

  • Welcome, check in, and guide learners; handle walk-ins and enquiries.
  • Manage attendance, issue learning materials, and support accessibility needs.
  • Collect, log, and act on learner feedback.

2) Classroom & Timetable Operations

  • Prepare rooms, devices, and AV; perform pre-class technical checks.
  • Coordinate trainer schedules, class rosters, make-up sessions, and substitutions.
  • Invigilate assessments; uphold academic integrity and incident reporting.

3) Course Administration & Fees

  • Process enrolments, verify documents, and maintain accurate learner records.
  • Collect fees via POS/e-payments, issue receipts, and reconcile daily takings.
  • Prepare simple admin/finance reports; hand-over to Finance per SOPs.

4) Learning Technology Support

  • Enroll learners on the LMS; publish class info and learning resources.
  • Provide basic troubleshooting (logins, device setup, Wi-Fi, projector, conferencing).
  • Track e-learning progression and nudge learners where needed.

5) Communication & Stakeholder Coordination

  • Draft and send class notices, reminders, and post-class follow-ups.
  • Liaise with trainers, faculty/department admins, and external partners/vendors.
  • Escalate issues promptly with clear context and proposed next steps.

6) Data, Quality & Compliance

  • Maintain accurate records (attendance, assessments, fees); ensure data privacy.
  • Monitor KPIs and service standards; suggest process improvements.
  • Support audits and documentation required by institutional policies.

7) Safety & Facilities Readiness

  • Conduct safety briefings; log incidents/near-misses.
  • Track inventory of training equipment and learning materials.

Success Metrics (KPIs)

  • Classes start on time; ≤24-hour turnaround for schedule/notice updates.
  • 100% attendance and fee records accuracy; zero unreconciled cash variances.
  • Learner CSAT/NPS targets met; issues resolved within SLA.
  • LMS enrolment completion before class start; minimal tech-related delays.

Qualifications & Skills

  • Service-oriented communicator with excellent spoken/written English.
  • Strong administrative accuracy; numeracy for cash handling & reconciliation.
  • Digital fluency: Google Workspace/MS Office; familiarity with LMS a plus.
  • Problem-solver who stays calm under pressure; team-first mindset.
  • Able to work shifts (some evenings/weekends) as per class schedules.
  • Nice-to-Have: Event ops experience, basic Excel/Sheets (lookups, pivots), familiarity with edtech tools, first aid.

Professional Attributes

  • Integrity with learner data and finances
  • Empathy and tact
  • Detail orientation
  • Continuous improvement mindset
  • Accountability and follow-through.

*This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to BELLS's PDPA and e2i's PDPA.*

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