Back-Office Bank Operations Processing Officer
3 days ago
What hiring team is looking for:
- Attention to details, fast learner, and good disposition. Focusing on data entry.
Job Description and Responsibilities
The role of the Card Operations Officer is to facilitate the processing of payments and postings from
internal stakeholders on a daily basis within the specified SLA, in addition to managing queries from
internally. This role entails the candidate to be working closely with Team Manager to ensure all
deliverables are met for the team.
Staff to be involved in:
Processing of Fund Transfer, SmartPay, Cashplus, Balance Transfer, Refunds requests
Ensuring accuracy of financial entries posted
Tracking of own daily productivity on trackers
Handling of emails from internal stakeholders
Timely closure of service requests assigned
Assist in the reconciliation of ledgers used for Card Operations
Ensure all documents are filed and archived in accordance with bank and regulatory policy
Adherence to risk and compliance standards of the bank
Team player and demonstrates personal excellence in going beyond
Performing any other administrative tasks as required by the management
Requirements
Diploma/Degree Holder
Preferably 1 - 2 years of relevant banking experience
Independent and able to multi-task and cope with change and in a fast-paced environment
Possess strong analytical and problem-solving skills, able to think objectively and 'think outside
the box' when analyzing issues
Meticulous with an eye for details and quality mindset
Strong cross-functional collaboration and communications skills, driving outcomes through
influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
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