L1 Production Support Engineer – VisionPLUS 10
3 days ago
We are seeking an experienced L1 Production Support Engineer with expertise in VisionPLUS 10 (Flex) to join our client's support team. The role involves monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules, ensuring smooth operations of business-critical applications in a banking environment.
Key Responsibilities
- Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
- Perform daily health checks and validations across modules (CMS, FAS, TRAMS, ITS, etc.).
- Triage and resolve incidents and user tickets, providing quick fixes or workarounds for known issues.
- Maintain SOP documentation and a knowledge base for recurring issues.
- Escalate unresolved or complex issues to L2/L3 teams, coordinating with development, infrastructure, and vendor teams.
- Support monthly release deployments, patching, and related production activities.
- Prepare Root Cause Analysis (RCA) and incident reports.
- Serve as first point of contact for VisionPLUS 10–related incidents and service requests.
- Assist with routine support tasks such as password resets, account unlocks, and basic configuration changes.
Requirements
- Diploma/Degree in Computer Science, Information Technology, or related field.
- 2–5 years of relevant experience in L1 support , preferably within banking or card systems .
- Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
- Hands-on experience with JCL, COBOL, VSAM, CICS .
- Experience working in Microfocus (Flex) environment – Linux commands, WinSCP, PuTTY, DMC, Open Technologies scheduler.
- Familiarity with SQL/DB2 and log analysis (Good to Have).
- Experience with ITSM tools (e.g., ServiceNow, Remedy ).
- Knowledge of ITIL practices (Good to Have).
- Strong communication, analytical, and customer service skills.
- Ability to work in a 24x7 support environment (as part of a global team).
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