Assistant Manager, Volunteer Management
3 days ago
Company description:
The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit
Job description:
- Develop/Propose new partners and sources of volunteer recruitment to support Satellite Offices' recruitment efforts and to sustain a healthy pool of volunteers.
- Act as an account manager to partners to provide end-to-end seamless volunteer and stakeholder management.
- Track and monitor the centralised recruitment of volunteers (e.g. referrals of volunteers, social media), extract and analyse volunteer leads, and provide monthly reports on leads generation and conversion.
- Support in the planning, execution and administration of volunteer appreciation and recognition initiatives, such as awards and referral incentive programme.
- Extract, collate and analyse data from various systems and platforms for timely and accurate submission of volunteer management reports and dashboards, and circulation to the Satellite Offices.
- Manage the volunteer management module in the system, and assist to address all system-related queries or issues raised by Satellite Offices.
- Manage and maintain all volunteer-related forms (e.g. volunteer application, Letter of Undertaking).
- Support in the planning and implementation of volunteer engagement initiatives, including volunteer experience survey and townhall.
- Partner with AIC's division(s) and Satellite Offices to coordinate, monitor and manage volunteer-related communication, marketing and branding matters to enhance awareness and drive volunteer recruitment.
- Support in the procurement of products and services related to volunteer management, in line with organisational guidelines.
- Serve as HQ liaison and maintain regular communications with the Satellite Offices' volunteer management reps on matters related to volunteer management, systems, and training.
Job Requirements
- Minimum 4 years of working experience, with strong operations background.
- Experience in managing volunteers, especially in the social/community care sector.
- Good communication, writing, interpersonal, and stakeholder engagement and management skills.
- Proficiency in data collection, analysis, reporting, and compliance/governance.
- Analytical and organised, able to translate concepts into actionable goals.
- Meticulous, resourceful and creative.
- Possess an open and collaborative mindset, with an adaptable and "can do" attitude to thrive in a fast-paced environment.
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