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Assistant Manager, Volunteer Management
3 weeks ago
Senior Executive or Executive, Volunteer Management
Direct message the job poster from Singapore Cancer Society
Reporting to the Head of Volunteer Management, this role will ensure effective recruitment, engagement, and retention of volunteers for SCS. The purpose of this role is to build a strong volunteer network that supports the charity's mission, values, and goals. The role includes managing volunteer activities and flagship events, fostering positive experiences for volunteers, and supporting the charity's long-term volunteer strategy.
Responsibilities
- Volunteer Recruitment and Registration
- Coordinate the recruitment process, including advertising volunteer opportunities, screening, and interviewing applicants.
- Register volunteers to database, including their availability, skills, and preferences.
- Onboarding and Training
- Facilitate smooth onboarding by providing orientation sessions for new volunteers.
- Deliver general SCS training for volunteers as part of their onboarding and orientation for necessary knowledge and skills before role deployment.
- Engage with volunteers to ensure they feel valued and connected to the charity's mission.
- Plan and organize volunteer recognition and appreciation events.
- Provide ongoing support and communication to volunteers, ensuring they have the resources and guidance needed to succeed in their roles.
- Manage communication channels to volunteers through email and/or telegram channel.
- Deployment and Coordination
- Liaise with internal stakeholders and staff for volunteering opportunities and requirements.
- Coordinate and match volunteers with appropriate roles based on their skills, interests and programme needs.
- Ensure programme staff are equipped with information on how to engage and manage volunteers during their programmes/events.
- Administrative Support
- Develop and maintain an up-to-date database of volunteers.
- Oversee system to track volunteer hours and maintain records of participation.
- Collect feedback from volunteers and report any concerns or improvements.
- Prepare regular reports on volunteer activities and programme success for internal stakeholders.
- Any administrative matters related to Volunteer Management such as volunteers letters, managing budget for events, etc.
- Events Management and Coordination
- Recruit volunteers for flagship events and deploy them accordingly to event programme requirements.
- Ensure that staff are briefed on how to manage volunteers during the event.
- Support in the planning and organizing of events for volunteers and coordination of staff with volunteers.
- Stakeholders Management
- Manage liaisons for internal and external stakeholders of volunteer management.
- Marketing
- Plan and support promotional efforts for volunteer opportunities. This may include, but is not limited to: i) special event planning, ii) collaterals design and print via Canva
- Social media marketing
Qualifications
- Diploma with a minimum of 1-2 years of experience in the social sector, event coordination, or community outreach, or equivalent relevant experience preferred. OR Diploma or degree in any discipline.
- Fresh graduates are welcome but must have a positive mindset with some past volunteering experience.
- Experience working with diverse groups of volunteers and community partners.
- Possess communication, critical thinking, strategic planning, and effective time management skills.
- Ability to manage multiple tasks, meet deadlines, and prioritise effectively.
- Strong communication skills, with the ability to build relationships and work effectively with diverse groups of people, and open to speaking to a large crowd.
- Ability to address challenges in volunteer management, ensuring smooth operations and satisfaction for both volunteers and the charity.
- Ensuring accuracy in volunteer records, schedules, and reporting.
- Experience organizing events, meetings, and recognition initiatives for volunteers.
Seniority level
- Executive
Employment type
- Full-time
Job function
- Administrative, Customer Service, and Public Relations
Industries
- Non-profit Organizations and Community Services
