
Chief Operating Officer
3 days ago
Employment Type: Permanent | Work Days/Hours: Mon–Fri, 8:30 AM – 5:30 PM
Benefits: Comprehensive package including annual leave, AWS, and medical benefits
Role Overview:
We are seeking a strategic and dynamic Country CEO to lead and optimize our retail and e-commerce operations. This leadership role involves setting direction, driving sales performance, and delivering an exceptional customer experience across multiple sales channels.
Key Responsibilities:
- Lead retail and e-commerce strategy to drive sales, profitability, and customer satisfaction
- Manage 20–24 retail outlets and online platforms to ensure seamless omnichannel operations
- Participate in directors' meetings, contributing insights and business performance updates
- Build and maintain strong relationships with internal teams, vendors, and stakeholders
- Lead, mentor, and develop high-performing retail teams; oversee recruitment and training
- Oversee budgeting and financial reporting for retail operations; identify cost-saving opportunities
- Manage vendor selection, contract negotiation, and performance reviews
- Champion customer experience initiatives such as loyalty programs and service enhancements
- Analyze industry trends and competitors to inform pricing and promotional strategies
- Ensure compliance with legal, regulatory, and safety standards
- Collaborate cross-functionally with marketing, finance, HR, and operations departments
Requirements:
- Bachelor's degree in Business Administration, Retail Management, or related field
- Proven experience in senior retail or operational leadership roles
- Strong leadership, strategic thinking, and problem-solving capabilities
- Deep understanding of retail operations, industry trends, and financial management
- Excellent communication and stakeholder management skills
How to Apply:
You may click "Apply Now"
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