Chief, Sqc Office

COMPANY DESCRIPTION
**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

DESIGNATION : Chief, SQC Office

RESPONSIBILITIES
As a visionary leader, the Chief of the Office of Clinical Standards, Service Quality and Professional Competencies (SQC Office) will directly shape the quality and impact of our diverse professional services, including Social Work, Counselling, Research, Psychology, Nursing, Therapy and Early Intervention. They provide strategic leadership and play a key role in developing, implementing and overseeing robust frameworks that ensure excellence across all clinical and professional practices in THKMC, ultimately enhancing the lives of those we serve.

**Key Responsibilities**:
**Strategic Leadership & Vision**:

- Define and articulate the strategic vision for clinical standards, service quality and professional competencies across relevant disciplines (Social Work, Counselling, Psychology, Research, Nursing, Therapy, Early Intervention) as well as the operational management of the SQC Office.
- Develop and implement a comprehensive strategic roadmap for the SQC Office, that aligns with THKMC's mission, values and strategic objectives.
- Provide expert guidance to the senior leadership team, CEO and Board on best practices, emerging trends, and regulatory requirements relating to professional standards and service quality in the social service sector.

**Clinical Standards & Governance**:

- Establish, review and continuously improve clinical policies, protocols and guidelines to ensure the highest standards of evidence-based practice and ethical conduct for all professional groups.
- Oversee the development and implementation of robust clinical governance frameworks, including incident reporting, critical case reviews and risk management specific to service delivery.
- Ensure compliance with all relevant Singapore regulations, licensing requirements and professional body guidelines (e.g., MSF, MOH, professional councils).

**Professional Competencies & Development**:

- Develop and oversee frameworks for professional development, supervision, and ongoing competency assessment of all clinical and professional staff, informed by current research and best practice.
- Identify training needs and collaborate with HR and heads of disciplines to design and implement relevant professional development programmes, including continuous professional development (CPD) and specialised certifications.
- Establish competency frameworks and clear career development pathways for professionals within the organisation, to promote mentorship and knowledge sharing.
- Lead initiatives to foster inter-disciplinary collaboration and a shared understanding of best practices across diverse professional groups.

**Research, Evidence-Based Practice & Innovation**:

- Champion and oversee applied research initiatives to generate new knowledge and evidence to inform and improve service delivery, interventions and professional practices within the organisation.
- Lead the translation of research findings and best practices into actionable clinical guidelines, service protocols and professional development programmes.
- Collaborate with internal researchers, external academic institutions and relevant sector partners (e.g., NCSS, MSF, SUSS) to conduct impactful studies and leverage existing research.
- Develop methodologies for evaluating programme effectiveness and client outcomes, using rigorous research and evaluation methods.
- Foster a culture of inquiry, innovation and continuous learning, encouraging staff to engage in evidence-based practice and contribute to the knowledge base of the social service sector.
- Identify emerging social needs and trends, informing the development of new services or adaptation of existing ones.

**Service Quality Assurance & Improvement**:

- Design and implement comprehensive service quality assurance systems, including internal audits, client feedback mechanisms and outcome measurement frameworks.
- Lead initiatives to continuously improve the efficiency and quality of service delivery and client satisfaction across all programmes and services.
- Utilise data analytics and performance indicators to identify areas for improvement and drive evidence-informed decision making.
- Foster a culture of continuous learning, quality improvement and accountability across the organisation.

**Team Leadership & Managemen