Operations Controller I, OCC

Summary
The main function of this position is to maintain a safe, punctual and reliable schedule. The individual is expected to work independently, and as part of a team, to manage the A320, B787 and E190 fleet aircraft operation within the Scoot network.

Job Description

• Ensure all flights are safely dispatched in accordance with Company policies and CAAS regulations.
• Perform flight watch duties, anticipate and prevent operational delays and disruptions.
• Ensure optimization of crew and aircraft utilization.
• Coordinate changes to and recover flying programs.
• Handle daily operations matter including but not limited to performing of up-gauge and down-gauge of flights, dissemination of information to all concerned based on operations requirements.

Aircraft Utilization

• Optimise the Aircraft Utilisation Plan to fulfil Scoot flying program.
• Meet aircraft turnaround requirements.
• Retime flights due to disruptions and AUP constraints when required.
• Reduce towing by implementing 'Last in First out' for night stopping aircraft.
• Adhere to engineering and operational/port requirements.
• Consider and apply knowledge of Low APD and Low DOW aircraft when required.
• Adjust the AUP during disruptions and minimize expected delays.
• Avoid airport curfew during disruptions.

Crewing

• Understand and adhere to ANR rules.
• Apply additional company restrictions and operational requirements during crewing.
• Ensure all flights are crewed to their requirements within the 72 hours window.
• Conduct the hours check to ensure crew are operating within limits.
• Rectify violations to ensure roster legality.
• Assist with the sourcing of Support Pilots for SIMs when required.
• Monitor trainee's progress during LOE and adjust training programme as required.
• Inform training department when there are training progresses/abnormalities.
• Check and ensure pilot standby number requirement is met.
• Check and alert Cabin services if Cabin crew minimum standby number is not met.
• Handle abnormality and minimise flights delay due to crewing issues (No show, stand down from duty, Pulling of crew, Last minute MC).

Disruption handling

• Identify potential problems and attempt to resolve it immediately.
• Maintain in constant contact with crew.
• Liaise with the affected parties/stations.
• Devise crew positioning plans when required.
• Update the corresponding disruption groups as per requirement.
• Disseminate the revised ETD to affected parties, crew, and agencies involved.
• Ensure that crew FDP and operating requirements are not breached.

Documentation

• Send APIS required for respective ports.
• Prepare and send documents required for respective ports.
• Update crew travel documents into System and Merlot.
• Tally crew travel documents with APIS/documentation copies before sending.
• Verify SEP expiries in Merlot and issue letter for crew when required.
• Include OBS/EOB/others on required documents.

Flight Watch

• Monitor aircraft movement and ensure timely updating of flight timings.
• Acquire delay reasons for flights that are delayed.
• Check with the respective stations if no movements are received.
• Monitor SITA and adhere to 4D/15 tracking for required flights.
• Report irregular flight situations and escalate to parties involved when required.
• Monitor and reply to incoming ACARS.
• Monitor the VHF radio.

Requirements

• Bachelor's degree in any disciplines.
• Able to work 12hr rotating shifts, rotating days off, weekends and holidays.
• Strong organizational and communication skills with the ability to manage multiple assignments with minimum supervision.
• Working knowledge of Microsoft Office with aptitude to learn and operate complex aviation scheduling software.
• Experiences working on AIMS rostering system and in an operations environment will be in advantage.