Backpacker Hostel Management Trainee

3 days ago

Central Region, Singapore Clover 769 Pte. Ltd. Full time $30,000 - $50,000 per year

Job brief

We are looking for a Hostel Management Trainee to help manage and run our hostel businesses, improve our brand value, and provide for a memorable stay to the guests staying in our accommodation.

The role is multi-faceted. It will improve your skills in customer service, financial management, marketing, and guest experience. It would be great if you are a fellow backpacker at heart, but its not a pre-requisite.

We are looking for someone who is down-to-earth, with a bright personality, enjoys different culture, and a team player. Join us as we expand our brand and team both locally and abroad.

Company Overview

  • We run three backpacker hostels in Singapore, a fourth hostel in downtown Bangkok and are in the midst of opening a 5th one this year
  • We are a team who love backpacking, travel, and meeting people from all sorts of background, culture, and language.
  • We have been doing this for almost 10 years now and loving everyday of it

Responsibilities

  • Perform all check-in and check-out tasks including cashier duties
  • Manage reservations and liaising with OTA account managers
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hostel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Maintain updated records of bookings and payments
  • Assist in the administrative and marketing aspects of the company

Requirements

  • Work experience as a Hostel Front Desk Officer or similar role e.g. in Customer Service roles
  • Experience with hotel reservations softwares
  • Understanding of how online travel agency websites operate, like and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Education in hotel management is a plus
  • Entry level may also apply.
  • Required to work shift work and weekends

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