Senior Executive, HR Shared Services

2 days ago

Jurong East, Singapore MCI Career Services Pte Ltd Full time $60,000 - $120,000 per year
Job Description

Overview

We are looking for a dedicated and detail-oriented Senior Executive, HR Shared Services to lead and support the daily operations of our staff onboarding and offboarding services. This role is key in ensuring a smooth employee experience from entry to exit, while upholding compliance, process efficiency, and service excellence. You will also play a supervisory role in guiding team members and continuously improving HR service delivery.


Key Responsibilities
  • Supervise and manage end-to-end onboarding and offboarding processes, ensuring compliance with internal HR policies and relevant regulations.
  • Monitor team performance to ensure service standards and KPIs are consistently met in accordance with Service Level Agreements (SLAs).
  • Act as a subject matter expert and provide timely HR administrative and advisory support to employees and stakeholders.
  • Guide and coach team members in daily operations and assist in resolving complex cases.
  • Continuously evaluate and improve HR operational processes to enhance efficiency and employee experience.
  • Ensure accurate documentation and reporting of HR activities.
  • Partner with internal stakeholders to address feedback, manage workload distribution, and ensure seamless service delivery.
  • Explore opportunities for automation and digital solutions to streamline repetitive tasks.
  • Perform any other duties as assigned by management.

Requirements
  • Degree in Human Resource Management, Business Administration, or a related discipline.
  • At least 2 years of relevant HR experience; prior supervisory experience is advantageous.
  • Strong knowledge of HR operations, particularly in onboarding and offboarding processes.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Strong communication, interpersonal, and stakeholder management skills.
  • Meticulous, proactive, and a strong team player with good problem-solving abilities.
  • Passion for continuous improvement and openness to exploring tech-based solutions.

Why Join Us?
  • Be part of a collaborative and purpose-driven HR team.
  • Drive improvements that directly impact employee experience.
  • Gain leadership experience in a dynamic, high-volume HR operations environment.
  • Contribute to HR transformation through process enhancements and digitalisation.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Kenneth Isaac Peter

Registration Number: R

MCI Consulting Pte Ltd (EA Licence: 13C6730)

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