
Senior Executive, HR Shared Services
13 hours ago
Overview
We are looking for a dedicated and detail-oriented Senior Executive, HR Shared Services to lead and support the daily operations of our staff onboarding and offboarding services. This role is key in ensuring a smooth employee experience from entry to exit, while upholding compliance, process efficiency, and service excellence. You will also play a supervisory role in guiding team members and continuously improving HR service delivery.
Key Responsibilities
- Supervise and manage end-to-end onboarding and offboarding processes, ensuring compliance with internal HR policies and relevant regulations.
- Monitor team performance to ensure service standards and KPIs are consistently met in accordance with Service Level Agreements (SLAs).
- Act as a subject matter expert and provide timely HR administrative and advisory support to employees and stakeholders.
- Guide and coach team members in daily operations and assist in resolving complex cases.
- Continuously evaluate and improve HR operational processes to enhance efficiency and employee experience.
- Ensure accurate documentation and reporting of HR activities.
- Partner with internal stakeholders to address feedback, manage workload distribution, and ensure seamless service delivery.
- Explore opportunities for automation and digital solutions to streamline repetitive tasks.
- Perform any other duties as assigned by management.
Requirements
- Degree in Human Resource Management, Business Administration, or a related discipline.
- At least 2 years of relevant HR experience; prior supervisory experience is advantageous.
- Strong knowledge of HR operations, particularly in onboarding and offboarding processes.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication, interpersonal, and stakeholder management skills.
- Meticulous, proactive, and a strong team player with good problem-solving abilities.
- Passion for continuous improvement and openness to exploring tech-based solutions.
Why Join Us?
- Be part of a collaborative and purpose-driven HR team.
- Drive improvements that directly impact employee experience.
- Gain leadership experience in a dynamic, high-volume HR operations environment.
- Contribute to HR transformation through process enhancements and digitalisation.
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**We regret to inform that only shortlisted candidates would be notified.
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Kenneth Isaac Peter
Registration Number: R
MCI Consulting Pte Ltd (EA Licence: 13C6730)
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