Guest Service Leader

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality careerAs a Guest Service Team Leader (Gym/Pool), you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive exceptional...

Position summary statement:Guest Service Team Leader (GSTL) assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she is responsible for...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve...

The Director of Luxury Guest Services is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, they will lead all aspects of Butler operations, acting as both strategist and coach — elevating service standards to world-class levels while...

Roles & Responsibilities:OperationsTo ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest's arrivalTo welcome and bid farewell to all VIP guestsTo develop and maintain close business contacts with house guests and to provide personalized service whenever possibleAttend to guests' requests and thoroughly...

Job SummaryResponsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests' needs promptly and courteously throughout their stay.Prepares and maintains accurate records related to guests' stays, including the Room Status Report. Recommends,...

Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...