Barista/Service Crew

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny's. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:

We are building a team of skilled, service-focused individuals passionate about the F&B and service industry. We are seeking a Barista/Service Crew to support daily operations at our cafe & bar. The ideal candidate is self-driven, organised, and confident behind both the coffee and cocktail bar. They can deliver excellent customer service, maintain high product quality, and support event operations seamlessly. We value individuals who thrive in a collaborative environment and take initiative to enhance guest experience, beverage innovation, and operational efficiency.

Responsibilities:

Customer Service

• Provide warm, efficient, personalised service to guests in both cafe and bar settings. 
• Engage with patrons to understand their preferences and recommend suitable coffee, cocktails, craft beers, or wines.
• Handle guest payments and operate the POS system accurately.
• Actively upsell and promote specials.
  

Beverage & Bar Operations

• Prepare and serve specialty coffee, tea, cocktails, craft beers, and wines according to recipes and standards.
• Maintain knowledge of classic cocktails, craft beer styles, wine varietals, and specialty coffee brewing methods.
• Ensure proper handling, storage, rotation, and presentation of all beverages.
• Assist with daily opening/closing bar procedures including stock storage and shift handover.

Quality Assurance

• Uphold high standards of beverage consistency (taste, appearance) and service presentation.
• Monitor product freshness, machine calibration, equipment cleanliness, and maintenance.
• Comply with responsible service of alcohol standards (age verification, safe serving) and allergen/dietary awareness.

Cleanliness & Organisation

• Keep bar, cafe floor, service areas, workstations, and dining areas clean, sanitised, and well-organised.
• Adhere strictly to food safety, hygiene, and workplace safety regulations.
  

Inventory & Stock Management

• Assist in daily restocking, inventory counts, requisition of supplies, and delivery checks.
• Report shortages, wastage, or discrepancies promptly to the Cafe Lead or Manager.
• Participate in waste-control and cost-efficiency initiatives.
  

Event Support & Flexibility

• Be prepared to work during events, pop-ups, private functions, or extended hours to ensure smooth service.
• Perform ad-hoc duties as required, including cross-floor shifts or supporting special promotions.

Team Collaboration & Development

• Work closely with cafe, kitchen, and events teams to ensure seamless operations and consistent guest experience.
• Maintain professional appearance and represent our brand in line with our music & F&B identity.
• Participate in ongoing training and development to stay updated on beverage and service trends.

Requirements:

• Prior experience in cafe, bar, or barista operations preferred.
• Good understanding of specialty coffee, cocktails, and alcoholic beverages.
• Strong customer service, communication, and interpersonal skills.
• Team-player with a positive, adaptable attitude and willingness to learn.
• Able to work weekends, evenings, and public holidays.
• Passionate about F&B and music culture.
• Location: Clarke Quay (Singapore).
  

Benefits:

• Competitive Remuneration.
• Healthcare, Dental & Insurance Programme.
• Various Leave Benefits e.g., birthday, volunteer, family care, childcare.
• Long Service Awards.
• Employee Referral Programme.
• Gym Membership Discount.
• Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products.