Email & Admin Specialist
2 weeks ago
Job Responsibilities:
- Respond to customer inquiries via email in a timely and professional manner.
- Identify customer needs and provide accurate, valid, and complete information.
- Track and follow-up on all customer requests to ensure high level of customer satisfaction.
- Work closely with other departments to resolve issues and improve customer support strategies.
- Document customer interactions for future reference.
Requirements and Skills
- Proven customer support experience, preferably in a similar role.
- Strong written communication skills with keen attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Customer-centric mindset with a high level of empathy and patience.
- Working knowledge of customer service software and databases.
In this role, you'll be more than a support specialist. You'll be a customer advocate and a problem-solver.
Job Types: Full-time, Permanent
Pay: $2, $3,500.00 per month
Work Location: In person
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