Service Coordinator

2 weeks ago

Kampong Pasir Ris, Singapore Flintex Consulting Pte Ltd Full time $40,000 - $80,000 per year

Benefits: Variable Bonus

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

  • Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
  • Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
  • Schedule and prioritize service request from customers.
  • Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer's satisfaction.
  • Keep and track service history and follow up with customer account to confirm satisfaction.
  • Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
  • Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
  • Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
  • Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
  • Ensure high level of customer satisfaction through proactive service planning and communication.
  • Support customer audits, inspections and provide supporting document when necessary.
  • Prepare service request form / purchase order for vendors / sub-contractors.
  • Prepare shipping form for delivery of items.
  • Reservations and bookings of air tickets.
  • Prepare and draw materials / parts for subcontractor or Technician / Engineer.
  • Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
  • Ensure all work schedule records, filing systems and documentations are kept in order.
  • Coordinate and maintain schedules for projects and service works for all the service personnel.
  • Handle all company's equipment warranty claims.
  • Perform other ad-hoc duties as assigned by the Manager.

KNOWLEDGE / SKILL REQUIREMENTS

  • MS Office
  • Good communication skills

EDUCATION / EXPERIENCE REQUIREMENTS

  • GCE 'N'/ 'O'/ 'A' Level with 3-4 years of related working experiences. OR
  • Diploma holder probably in Business Administration with 1-2 years of related working experiences.

OTHER REQUIREMENTS

  • Experience in NetSuite is an added advantage.

Working hours: Mon to Fri, 9am to 6pm or 8am to 5pm

  • Service Coordinator #66096

    5 days ago

    Pasir Ris, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Marine/ Oil & Gas - Position Title**:Service Coordinator**: - Working Location: Loyang (Transport provided) - Working Hours: Monday to Friday, 9 am - 6 pm - Salary Package**:Up to $3,000 + Performance Bonus**: - Duration: 1-year contract (Renewable/ Convertible to Perm) **Key Responsibilities** - Manage daily indoor operations...

  • Project Coordinator

    1 day ago

    Pasir Ris, Singapore Allmaster Pte Ltd Full time

    Client/Account servicing for signages and large format prints clients Client/Account servicing for signages and large format prints clients Signages/Prints Project coordination, including sourcing for suppliers/props/materials, budgeting and quotation, and invoicing Managing prints and signages term contracts Expected to be on-site for installation setup...

  • Receptionist Customer Service Agent

    6 days ago

    Pasir Ris, Singapore Rapsys Technologies Full time

    **Profile**: Receptionist cum Customer Service Agent **Contract Period**: 01 Dec 2025 - 31 Dec 2026 (Base Period) **Address**: 9 Pasir Ris Drive 6, Singapore 519421 **Working Hours** - Mondays to Fridays: 9:15am - 6:15pm (inclusive of 30 mins lunch break) - Service not required on Saturdays, Sundays, and gazetted public holidays **Scope of Services** **1....

  • Specialist/engineer Service Operations

    2 weeks ago

    Pasir Ris, Singapore SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** The SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air...

  • Receptionist Customer Service Officer school pasir Ris Drive

    1 week ago

    Pasir Ris, Singapore WSH Experts Pte Ltd Full time

    The Services required are set out as follows including and not limited to: 1. Communications Support: - Answering and patching phone calls at the front counter in school General Office - Ensuring timely and professional responses to all inquiries 2. Visitor Management: - Attend to walk-in customers (parents, students, teachers and delivery personnel...

  • Sales Coordinator #66300

    1 week ago

    Pasir Ris, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing - Aerospace - Position Title**:Admin Executive (Sales Support)/ Admin Executive (Customer Service)**: - Working Location: Loyang Way (Transport provided from Tampines MRT) - Working Hours: 5 days (Monday to Friday, 8 AM to 5.15 PM) - Salary Package: Basic Salary + Bonus (1.75 months) - Duration: Permanent **Key...

  • Admin Officer

    3 days ago

    Pasir Ris, Singapore OTT Logistics Singapore Pte Ltd Full time

    Order processing and responsible for the coordination and preparation of all necessary documentation. - Liaise with customers for all matters pertaining to shipments and deliveries. - Coordinate with operations personnel to ensure the readiness of cargo for deliveries/collections. - Other ad hoc duties as assigned. **Job Types**: Full-time,...

  • Customer Service Officer

    5 days ago

    Pasir Ris, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics - Position Title**:Customer Service Officer (Sales Support)/ Sales Admin**: - Working Location: Loyang - Working Hours: 5.5 days, Mon - Fri (9 am - 6 pm) Sat (9 am - 1 pm) (alternate Saturday upon confirmation) - Salary Package**:Basic Salary + AWS + Performance Bonus**: - Duration: Permanent Role **Key...

  • Customer Service Officer

    3 days ago

    Pasir Ris, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type**:Logistics**: - Position Title**:Customer Service Officer (Sales Support)/ Sales Admin**: - Working Location: Loyang - Working Hours: 5.5 days, Mon - Fri (9 am - 6 pm) Sat (9 am - 1 pm) (alternate Saturday upon confirmation) - Salary Package: Basic Salary + AWS + Performance Bonus - Duration: Permanent Role **Key...

  • Project Admin Coordinator #66130

    3 days ago

    Pasir Ris, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Construction Service Provider - Position Title**:Project Admin** **x 2 pax**: - Working Location: East - Loyang (Nearest MRT: Pasir Ris) - Working Hours: 5.25 days (Monday - Alternate Saturday 8 am-5 pm) - Salary Package**:Up to SGD 2800 + OT Pay + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Prepare...