Service Coordinator

5 days ago

Kampong Pasir Ris, Singapore Flintex Consulting Pte Ltd Full time $40,000 - $80,000 per year

Benefits: Variable Bonus

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

  • Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
  • Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
  • Schedule and prioritize service request from customers.
  • Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer's satisfaction.
  • Keep and track service history and follow up with customer account to confirm satisfaction.
  • Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
  • Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
  • Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
  • Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
  • Ensure high level of customer satisfaction through proactive service planning and communication.
  • Support customer audits, inspections and provide supporting document when necessary.
  • Prepare service request form / purchase order for vendors / sub-contractors.
  • Prepare shipping form for delivery of items.
  • Reservations and bookings of air tickets.
  • Prepare and draw materials / parts for subcontractor or Technician / Engineer.
  • Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
  • Ensure all work schedule records, filing systems and documentations are kept in order.
  • Coordinate and maintain schedules for projects and service works for all the service personnel.
  • Handle all company's equipment warranty claims.
  • Perform other ad-hoc duties as assigned by the Manager.

KNOWLEDGE / SKILL REQUIREMENTS

  • MS Office
  • Good communication skills

EDUCATION / EXPERIENCE REQUIREMENTS

  • GCE 'N'/ 'O'/ 'A' Level with 3-4 years of related working experiences. OR
  • Diploma holder probably in Business Administration with 1-2 years of related working experiences.

OTHER REQUIREMENTS

  • Experience in NetSuite is an added advantage.

Working hours: Mon to Fri, 9am to 6pm or 8am to 5pm

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