Service Engineer

2 days ago


West Region, Singapore Reeracoen Singapore Pte Ltd Full time $60,000 - $80,000 per year

Job title: Service Engineer (Dealer Support and Development)

Reference ID: 36549

Our client provides comprehensive material handling solutions, including the distribution of forklifts, warehouse equipment, and related parts.

They are currently seeking a Service Engineer. In this role, the incumbent will primarily support the Manager in planning and developing specific Dealer Support and Development Programs. The objective is to ensure that dealer service quality meets the company's standards, thereby supporting overall business operations and the successful launch of new products.

【Responsibilities】

1) Dealer Development (50%)

- Support the reporting Manager to manage the dealer support and development activities such as planning & setting up yearly development/enhancement programs for specific dealers

- Plan and execute training on new products for the dealer

- Prepare and review training materials

- Plan and organize regional training for dealers based on training needs.

2) Dealer Support (50%)

- Assist the reporting Manager in managing and overseeing services.

- Collaborate with Parts Sales & Machine Sales teams to provide technical support, conduct field visits, troubleshoot issues, and gather feedback for product improvement.

- Manage the Dealer portal, ensuring timely and accurate dissemination of service information through Product Support Bulletins【What you will receive】

- AWS

- Variable Bonus (Depending on Company & Individual performance)

- Annual Leave: 14 days (Max days 21)

- Medical Leave: 14 days

- Transportation Allowance: $130/month

- Company transport provided, Boonlay, Jurong East, Woodlands, Yishun MRT

- Hybrid work arrangement: 3 days Work From Home (WFH)

【Requirements & Preferences】

(Must)

- Minimum Diploma in Mechanical Engineering

- Inexperienced candidates with outgoing personalities and a strong interest in servicing for Dealer Support and Development are welcome Training will be provided.

- Candidates with servicing experience within the material handling industry or industrial equipment manufacturer/distributor industry are encouraged to apply as well

- Willing to travel occasionally (subject to business needs)

- Excellent communication in English and Mandarin is required to liaise with English and Mandarin-speaking stakeholders

- Good software skills for technical bulletin/training material

(Advantageous)

- Experience working in a Japanese company is a plus

- Solid understanding of mechanical systems and basic electrical installations.

- Proficient in reading electrical wiring diagrams.


We regret that only shortlisted candidates will be notified.

Registration No.: R Niltasha Binte Ibrahim)

Recruitment Licence: 12C5051



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