Skin Experience Manager

2 weeks ago

Central Region, Singapore EIG Dermal Wellness (S) Pte Ltd Full time $80,000 - $120,000 per year

Multiple centers hiring: Parkway Parade, Northpoint City, One Holland Village, Plaza Singapura, NEX

The Skin Experience Manager is a key leader in the Skin Care Center, responsible for driving retail product and package sales, enhancing the customer journey, and ensuring strong front-of-house performance. This role leads by example in customer engagement and sales behavior, coaches the therapist team to improve sales performance, and works closely with the Centre Manager to achieve overall business targets.

Sales Leadership & Customer Experience

  • Lead the retail and customer engagement experience at the front of house.
  • Conduct pre- and post-treatment consultations to identify customer needs and recommend suitable products/packages.
  • Coach therapists on upselling techniques, file card usage, and customer interaction skills.
  • Drive daily sales targets through team motivation, huddles, and 1:1 coaching.
  • Monitor and report daily sales results, identifying gaps and action plans.
  • Ensure every customer is guided through a consistent, high-touch customer journey.
  • Handle VIP clients, feedback resolution, and service recovery when needed.

Front Desk & Operational Oversight

  • Oversee front desk operations including appointment flow, scheduling accuracy, and customer follow-up calls.
  • Collaborate with the Centre Manager to ensure seamless treatment and retail integration.
  • Ensure the professional presentation of the center, merchandising displays, and customer waiting areas.
  • Manage stock levels, inventory accuracy, and retail display standards.

Team Collaboration & Training

  • Support therapist development in sales consultation, rebooking scripts, and objection handling.
  • Conduct regular floor observations and real-time coaching.
  • Participate in planning and execution of promotions, campaigns, and customer events.
  • Collaborate with the Centre Manager on team performance tracking and service improvements.

Requirements:

  • Minimum 2 years' experience in premium beauty retail, client experience, or front-of-house leadership roles
  • Proven sales track record in achieving retail and programme targets through consultative selling, post-treatment guidance, and long-term client relationships
  • Strong passion for skin health, facial treatments, and delivering results-driven, personalised skincare solutions
  • Exceptional communication, coaching, and interpersonal skills, with a warm, polished, and professional presence
  • Experience in leading teams or coaching service staff to improve sales confidence, client engagement, and treatment-to-programme conversion
  • Highly organised, detail-oriented, and confident managing multiple touchpoints in a fast-paced, sales-and-service environment
  • Proactive, performance-driven, and accountable for both individual contribution and centre-level KPIs
  • Skilled in conflict resolution, with the ability to handle customer concerns, align internal expectations, and maintain team harmony under pressure
  • Comfortable with retail scheduling, including weekends and peak-hour rotations
  • CIDESCO, CIBTAC, or Professional Makeup/Beauty Diploma qualifications are an advantage and reflect a strong foundation in skin understanding

  • Skin Therapist

    1 week ago

    Central Region, Singapore Raffles Medical Group Ltd Full time $80,000 - $120,000 per year

    As a Skin Therapist at our Centre, you will play a key role in supporting our clients' long-term health and vitality through evidence-based skin health solutions. You will work alongside doctors, health coaches, and diagnostic specialists to deliver personalised, high-touch treatments guided by advanced skin analysis technology and premium skincare...

  • Customer Service Officer

    4 days ago

    Central Region, Singapore CARING SKIN Full time $104,000 - $130,878 per year

    We are seeking a dynamic and customer-focused Customer Service Executive to join our team. This role is ideal for fresh diploma holders who are eager to develop their skills in customer relations and problem-solving. You will be customers' first point of contact, ensuring their inquiries and concerns are handled professionally and efficiently.Please note...

  • Pharmacy Technician

    1 week ago

    Central Region, Singapore National Skin Centre Singapore Full time $4,000 - $6,000 per year

    Company description: The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions.The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training...

  • Retail Assistant

    1 week ago

    Central Region, Singapore National Skin Centre Singapore Full time $104,000 - $130,878 per year

    Company description: The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions.The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training...

  • Assistant Manager, Corporate Development

    1 week ago

    Central Region, Singapore National Skin Centre Singapore Full time $60,000 - $120,000 per year

    Company description: National Skin CentreJob description: Roles and Responsibilities:Organise, coordinate and/or liaise with external parties on producing publications for NHG or NSC.Propose media pitches and facilitate for media interviewsManage, support and coordinate VIPs/guests visits and invitationsManage content for corporate website and social...

  • Associate Executive, Finance

    2 weeks ago

    Central Region, Singapore National Skin Centre Singapore Full time $40,000 - $80,000 per year

    Company description: The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions.The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training...

  • Retail Sales

    2 weeks ago

    Central Region, Singapore Indulge Skin & Body Lab Full time $36,000 - $72,000 per year

    Indulge Skin & Body Lab is hiring a Full time Retail Sales role in Marine Parade, Singapore. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: $3,000 - $6,000 per month

  • Beautician

    2 weeks ago

    Central Region, Singapore Skin Sanctuary Pte Ltd Full time $45,000 - $60,000 per year

    About the role Are you a talented and passionate beautician looking for an exciting new opportunity? Skin Sanctuary Pte Ltd, a leading provider of high-quality beauty services in the Bugis Central Region, is seeking a skilled Beautician to join our dynamic team. In this full-time role, you will be responsible for delivering exceptional beauty treatments and...

  • E-Commerce Marketing and Operations Executive

    8 hours ago

    Orchard, Central Community Development Council, Singapore Sigi Skin Full time $60,000 - $80,000 per year

    E-commerce & Operations ExecutiveAtSigi Skin, we are committed to delivering clean, effective skincare powered by superfoods and backed by science. As we continue to expand our digital and retail footprint, we are looking for a driven and strategicE-commerce & Operations Executiveto join our team.This role offers the opportunity to make a tangible impact...

  • Associate Executive, DSC

    2 weeks ago

    Central Region, Singapore National Skin Centre Singapore Full time $40,000 - $60,000 per year

    Company description: National Skin CentreJob description: DSC Clinic (31 Kelantan Lane), our outpatient clinic for the diagnosis, treatment and control of Sexually Transmitted Infections (STIs) in Singapore.Roles & ResponsibilitiesCoordinate internal/external events and staff gatherings in collaboration with relevant departmentsArrange logistics for...