User Experience Operations Analyst
1 week ago
Responsibilities
About the team The Global E-commerce Operations Events team collaborate on strategic e-commerce promotion projects within the search ecosystem, covering core marketing milestones such as Ramadan, Black Friday, Shopping Festival, and Payday Sales. Based on trend analysis to decode real-time hot search data, and work in tandem with campaign planners, major promotion stakeholders, and industry teams to design and execute targeted campaign recommendation strategies.
This enhances the incremental GMV (Gross Merchandise Volume) contribution from search scenarios while fostering user awareness of the "search-shopping" behavior chain. Project execution spans two core search touchpoints: ① Comprehensive search; ② TikTok Mall Search. Responsibilities:
Responsible for the user experience product operation of TikTok Global E-commerce in search, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience. 2. Responsible for formulating executable SOPs (Standard Operating Procedures) based on current strategies, training, and collaborating with local teams to complete the evaluation of search experience-related strategies. 3. Participate in project early planning, work with product and business teams across various ends to conceive functions and experiences, and provide high-quality user experience solutions for the business.
Possess a high level of sensitivity to data changes of product function points and core business focus areas, be able to flexibly measure the overall experience level of the product, and put forward improvement suggestions. 5. Insight into and analysis of design trends, identify the motivations and needs of target users, and ensure efficient development, implementation, and timely review and accumulation of solutions.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with 3 years or more of relevant work experience; proficiency in English and Mandarin as a working language to communicate with stakeholders who are based in mandarin-speaking markets, and a good understanding of e-commerce businesses.
- Strong pressure resistance, clear logic, willingness to analyze the essence of events, proficiency in solving problems systematically, strong affinity, excellent communication and collaboration skills, and good at driving cross-departmental cooperation to achieve goals.
- Possess excellent data analysis capabilities, and be proficient in reasonably attributing causes through fluctuating data.
- Capable of independently undertaking experience project management and solution design, with innovative thinking to achieve breakthroughs in user experience.
Preferred Qualification:
- Candidates with work experience in user experience, operations, or product management are preferred.
-
Senior Operations Business Analyst
21 hours ago
Singapore Shopee Full timeSenior Operations Business Analyst - User Experience, Regional Operations Join to apply for the Senior Operations Business Analyst - User Experience, Regional Operations role at Shopee Senior Operations Business Analyst - User Experience, Regional Operations Join to apply for the Senior Operations Business Analyst - User Experience, Regional Operations role...
-
User Experience Operations Analyst
1 week ago
Singapore TikTok Full timeUser Experience Operations Analyst - Global E-commerce - Search Overview The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business. Search related projects: We aim to improve the...
-
User Experience Operations Analyst
1 week ago
Singapore TikTok Full timeUser Experience Operations Analyst - Global E-commerce - Recommendation Responsibilities Responsible for the user experience product operation of TikTok Global E-commerce in recommendation, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience. Responsible for formulating...
-
Operations Analyst
7 days ago
Singapore Shopee Full timeDepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationSingaporeThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations,...
-
Operations Strategy and User Experience Analyst
2 weeks ago
Singapore beBeeUserExperienceStrategist Full time $80,000 - $150,000Job DescriptionThe User Experience Strategist role leads the identification and resolution of operational problems impacting business metrics and customer experience. This position collaborates with product and operations teams to optimize service processes and standard operating procedures (SOPs), driving cost-effective, scalable support for creators,...
-
User Experience Product Specialist
1 week ago
Singapore beBeeExperience Full time $80,000 - $120,000User Experience Operations Analyst Job DescriptionKey Responsibilities:Responsible for the user experience product operation of a global e-commerce platform in recommendation, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience.Requirements:Bachelor's degree or above,...
-
User Experience Strategist
3 days ago
Singapore beBeeService Full time $120,000 - $160,000Service Design ExpertWe are seeking an experienced Service Design Expert to lead the creation of holistic user-centered service experiences by aligning people, processes, technology, and touchpoints. The ideal candidate will have a deep understanding of user needs and be able to design services that are intuitive, efficient, and deliver value to both users...
-
Singapore TikTok Full timeOverview User Service Operations Strategy Analyst, Platform Trust & Experience (TikTok LIVE) leads identification and resolution of operational problems impacting business metrics and customer experience. Responsible for collaborating with product and operations teams to optimize service processes and SOPs, and to drive cost-effective, scalable support for...
-
User Experience Operations Analyst
21 hours ago
Singapore TikTok Full timeUser Experience Operations Analyst - Global E-commerce - Recommendation Responsibilities Responsible for the user experience product operation of TikTok Global E-commerce in recommendation, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience. Responsible for formulating...
-
User Experience Operations Analyst
21 hours ago
Singapore TikTok Full timeUser Experience Operations Analyst - Global E-commerce - Search Overview The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business. Search related projects: We aim to...
