Operations Strategy Consultant

1 week ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.- The Returns & Refunds team manages the solutions which facilitate a seamless experience for both buyers and sellers in a situation where our buyers encounter issues with their purchases. Each member of the team is a problem solver who is passionate about serving the customer and improving the returns/refunds experience.- Work closely with senior management and be part of the team that shapes our Shopee App and Operations processes through robust user experience analysis and initiatives
- Project-based role focused on identifying and implementing solutions to drive significant improvement in our user’s experience
- Own and drive high-impact projects across operations-related verticals and workstreams
- Deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach
- Opportunity to drive a team of your own to achieve high-performing results

**Requirements**:

- Relevant Degree in Business, Engineering, or a related field
- 2+ years experience in management consulting, with experience in a tech company as a plus
- Strong analytical, critical thinking, and problem-solving abilities
- Excellent stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds
- Ability to work collaboratively with various stakeholders and thrive in a diverse and dynamic environment
- Excellent written and verbal communication skills and proficiency in complex project management

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