IT Support Specialist

2 weeks ago

Queenstown, Singapore AmSpec Full time $30,000 - $70,000 per year

**Responsibilities**:
- Provide second-level technical support for end-users, addressing issues related to desktop systems, software, hardware, and peripherals.
- Troubleshoot network problems, including issues related to switches, firewalls, and NAS devices.
- Develop and maintain scripts using PowerShell to automate routine tasks and streamline system operations.
- Assist in the administration and support of SharePoint environments.
- Collaborate with team members to implement new technology solutions and improve existing processes.
- Document troubleshooting procedures and maintenance logs.
- Train users and staff on new technologies and IT procedures.
- Work closely with centralized corporate IT departments and regional teams to ensure cohesive support and operations across the enterprise.
- Other duties as assigned.
**Requirements**:
- Bachelor's Degree in Information Technology, Computer Science, or a related field (preferred but not required).
- Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or similar.
years of experience in IT support within a midsize to large organization with prior experience in a global enterprise environment.
- Strong knowledge of desktop and server operating systems, including Windows and MacOS.
- Experience with network troubleshooting and basic administration (knowledge of switches, firewalls, and NAS storage systems).
- Proficient in scripting with PowerShell to automate tasks and manage systems.
- Familiarity with SharePoint administration and troubleshooting.
- Experience with using a ticket system, preferably osTicket.
- Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, capable of working effectively in a diverse, global team environment.
- Excellent knowledge in Microsoft Office / platform (especially Excel Macro, VBA, Access, SharePoint and Power BI).
- Good technical writing and verbal communication skills.
- Good analytical, logical thinking and problem-solving skills.
- Team player.
**What We Offer**:
- A dynamic, supportive, and technology-driven work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
Please include the following in your resume (if any):
- Last drawn / current and expected salary.
- Reason(s) for leaving previous / current company.
- Education background.
- Work experience in point forms.
**Job Types**: Full-time, Permanent
Pay: $3, $7,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Work Location: In person

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