Product Specialist

2 days ago

Queenstown, Singapore Clarivate Full time

Job Posting title**:Product Specialist**

We are looking for Product **Application Support Specialist **to join our **Professional Services** team in Singapore. This role works in a close, collaborative manner with System Librarians, Cloud Operations, and Product teams to provide the highest levels of customer service to Innovative customers.

**About You - experience, education, skills, and **accomplishments***
- BSc in Computer Science, Engineering, or relevant field
- Understanding of XML, HTML, TCP/IP, Oracle DB and SQL
- Knowledge in computers and information systems
- Experience with Linux
- At least 5 years’ experience in developing or supporting enterprise software using any of the following J2EE,
- JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and
- Shellscript Linux scripting, Kubernetes and AWS cloud setup, OpenSSL, etc
- Experience working as Tier 1 level support and/or helpdesk function

**It would be great if you are...**

Working in library information technology industry

**What will you be doing in this role?**
- Serve as a first line of technical Support for Polaris and Vega ILS customers
- Provide standby emergency response & support for System Down/Critical incidents
- Perform product configuration based on customer requirements including attending to customer service & change requests
- Change or fine-tune System related parameters
- Perform problem analysis and implement corrective and preventive measures to prevent recurrence
- Provide technical solutions & best practices
- Interact with internal departments (development, cloud, etc.) and customer
- Become a knowledge domain expert for Polaris and Vega software
- Provide online and/or on-site assistance and training to customers

**About the Team**

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.

We provide world-class services by consistently meeting customer satisfaction while continuously improving our organizational efficiency.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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