
Drink Stall Associate – Food Court
1 week ago
Working Days: 6-day work week, non-rotating shift
Location: Islandwide (Food Courts / Coffee Shops)
Job Overview:
Responsible for the daily operations of the drink stall, ensuring smooth service, excellent customer experience, and sales performance.
Key Responsibilities:
Outlet Operations:
- Manage drink stall operations, including opening, mid, and closing shifts.
- Handle customer transactions using cash registers / POS systems (cash, credit card, coupons, cashless payments).
- Maintain hygiene, safety, and licensing compliance according to company SOPs and WSH guidelines.
- Monitor inventory levels of perishable and non-perishable items; place and process orders using the e-PR system.
- Conduct monthly stock-takes and ensure FIFO compliance.
- Support F&B supervisor in staff scheduling, training, and development.
- Assist in creating new in-house products.
- Work with Maintenance Department to resolve hygiene or outlet issues promptly.
Customer Service:
- Provide professional, positive, and empathetic service at all times.
- Respond promptly to customer inquiries and feedback.
- Drive sales performance through upselling and cost control.
Tenant & Stakeholder Management:
- Support 100% stall occupancy by maintaining good relationships with tenants.
- Ensure food quality and service standards are upheld.
- Handle feedback from customers and landlords, identifying areas for improvement.
Administration & Reporting:
- Perform daily sales bank-ins.
- Achieve monthly sales targets and rental income targets.
- Prepare shift and weekly reports for management.
- Ensure compliance with company rules, quality standards, and safety regulations.
Other Duties:
- Perform any other duties assigned by management.
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