Sales Manager

A Sales Manager (Proactive) with Conrad Hotels and Resorts manages designated corporate accounts, to develop and solicit new business – driving total hotel revenue – rooms, catering and F&B outlets.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

What will I be doing?

As a Sales Manager (Proactive), you are responsible for working closely with the Assistant Director of Sales / Director of Sales to drive business needs, explore new business and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide total account management to assigned corporate portfolio to maintain and develop existing and new business opportunities for the hotel, thereby increasing market share of existing accounts to achieve hotel budget and Sales Incentive Plan
• Maintains a high level of exposure for the hotel through direct sales calls, telesales calls and written communication to existing and prospective accounts to solicit business, engage sales activities, and provide sales proposals and other external sales presentations.
• Conduct Conrad Journey (site inspections) and host as entertainment for potential clients where relevant and appropriate.
• Answer client queries in a prompt and professional manner
• To establish and engage working relationship with Hilton Worldwide Sales offices
• To identify new corporate clients from Hotelligence to maximize sales potential
• To maintain proper Hilton data entry standards for Account Management database using system
• To ensure proper rate loading entry standards in OnQPM
• Provide weekly submission of sales call plan and sales call activity report via
• Maintain a comprehensive and updated Account Development Plan based on portfolio assigned.
• Timely submission of proposals, corporate rate agreement and RFPs
• To keep up to date with market trends, market conditions and competitor developments and customer performance
• Address and resolves any issues or complaints from clients
• Attend hotel / departmental meetings and other scheduled meetings or hotel events to support business operations, such as daily morning briefings, Business Development meetings, lateral service, etc
• Conduct "Bring Back Old Business" and repeat calls to increase demand and overall revenue
• Submit sales activities to Assistant Director of Sales / Director of Sales on a weekly basis, achieving the minimum number of activities per week
• Ensure that sales call plans are submitted on weekly basis the week prior to Assistant Director of Sales / Director of Sales
• Work with Assistant Director of Sales / Director of Sales to design and implement strategic business plans; identify emerging markets and market shifts
• Support Assistant Director of Sales / Director of Saless in coaching and performance monitoring of Sales Executive / Sales Coordinator
• Cooperate with other departments in the hotel to create an exceptional Guest experience
• Any additional tasks assigned by the Director of Sales or Commercial Director

What are we looking for?

A Sales Manager (Proactive) serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale
• Knowledge of local market & hospitality
• Passion for sales and for achieving targets and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all